[MAC] Endless loading/Freezing (Camera tilting)

Hi AlyTortall 

Do you have endless loading or does the game crash to the desktop ? Did you remove mods or never have any ?

Are you re-using the same family in the new save or a new one ?

Hi crinrict!

I've never had any mods, I play on a Mac.  In the latest save I made I started 100% new. I created a new family and I build a new house. Didn't even open the gallery or my library scared of corruption. 

It starts with some lag when I'm in live mode or if I'm in build mode suddenly I can't place objects anymore. If I then try to reload the game I am stuck with endless loading screen when going into the save. 

The thing that worries me is that the signs of the bug are exactly the same as when I played my multigenerational save. Only now it seems to be happening much faster. 

Hi AlyTortall 

Endless loading is unfortunately a very hard to pinpoint issue but it happening in new save pretty much straight away makes it even more difficult.

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.

Hi @crincrict

I managed to get back in my last save by loading into it from the list of saves. I tried it a couple times, the screen would freeze a few seconds after loading into the lot. I needed to force quit the game as it was just sounds and a frozen screen nothing to do.  I also tried to play with random townies in that save, that worked perfectly. Until they would visit the lot I was using. I could reach the lot so it wasn't stuck on endless loading as before. One time the game just crashed.

I also tried to play from a recovery file of this save - I played a few days in game and it went very smooth so I thought maybe it's fixed... When I next tried to open the recovered save the screen froze almost instantly. 

I noticed while testing the freeze is triggered by moving my camera angle. I also noticed I can prolong the inevitable freeze by going to other lots. I remember when the issues came in my big save they were also bound by lots. In the beginning I just kept switching to unaffected lots in the same save so I could keep playing. 

I haven't been able to trigger a new LastException file being made only a LastCrash. I will upload the one from 17th of march in case it is useful. And I will keep trying to break the game and get a new last exception file. 

other random things that happen: I get this pop up that there is a max of 200 notifications/notice board is full (I'm trying to translate this my game is not in English so I hope it makes sense). And in this last save my sims keep changing into swim wear. - I don't know if they are related to the game breaking issue but just in case.  

Thank you for helping out!!

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>5f21e3290c9e6e5467d817f9</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-03-17 14:01:31</createtime><buildsignature>Local.Unknown.Unknown.1.113.291.1220-1.300.000.207.Release</buildsignature><categoryid>__init__.py:468</categoryid><desyncid>5f21e3290c9e6e5467d817f9</desyncid><systemconfig/><screenshot/><desyncdata>[miking] Exception occurred when creating FGL context for placing object_EcoFootprint_SunRay:0x0000000000000000 (AttributeError: type object 'ComponentContainer' has no attribute 'get_footprint')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 519, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 117, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 335, in _run&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\complex\moving_objects_situation.py", line 336, in &lt;lambda&gt;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\placement\placement_helper.py", line 709, in try_place_object&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\placement\placement_helper.py", line 347, in try_place_object&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\placement\placement_helper.py", line 875, in _try_place_object_internal&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\placement.py", line 1122, in create_fgl_context_for_object&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 468, in exported_func&#13;&#10;AttributeError: type object 'ComponentContainer' has no attribute 'get_footprint'rtim=0&#13;&#10;Client Session Time: 19.64&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,417,0,5930&#13; &#10;Modded: False&#13; &#10;SystemInfo: Mac OS X Version 12.2.1 (Build 21D62) GPU: Apple M1 Pro macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;&#13; &#10;</desyncdata></report>
</root>

Would you be willing to share your most broken save with me ?

If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

Hi AlyTortall 

The save runs smoothly and loaded fast for me so it might be a Mac problem.

Could you post your Mac's specs as per instructions here: [READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting | EA Forums - 10887329 

AlyTortall wrote:

Mac OS X Version 12.2.1 (Build 21D62)

Is there any specific reason you're running such an old and out of date version of macOS? If you don't want to upgrade past Monterey you should at least update to the last version, 12.7.6 in System Settings. This may fix your issue. I would personally update to Sequoia, the current version as it has updated Metal drivers.