Packs/Worlds showing as deactivated in-game/Not active after purchase

Thank youuu :)

 hi, I purchased the Enchanted by Nature pack for The Sims 4, but it says “world not installed” in-game. Other packs I own are working fine, including newly purchased ones. I’ve already reinstalled the game, repaired it, and reinstalled the pack, but it still won’t show up. Any tips?

Im also having this same issue!

How??

Did you try the workaround on the first post ?

emok3pka993​ 

IT WORKED THANK YOU 🙏 

I bought this on the pre-order and I have tried to download it multiple times. 

It keeps saying world not installed yet when this pack has finished downloading please restart the sims 4 to install it. 

Which I have done multiple times. I have also uninstalled it and reinstalled it nothing happens. I have repaired the game multiple times. I have uninstalled it, reinstalled it and then restarted my computer and still no progress.

Can someone pleas give me so ideas on what I could be doing wrong. I'm one step away from throwing my computer out the 2nd story window. 

EE contact page is just directing me to a bot that asks the same questions over and over and sends me to the same unhelpful article

I downloaded three new packs today, they downloaded in the background as usual, the game showed me welcome notifications when they were finished and i restarted the game to activate them but when i tried to play any of the new content none of it showed up other than the world ravenwood which was greyed out and showing as still downloading even though the download was showing as completed elsewhere

I have tried: moving the mods folder, deleting all mods, delete the thumbnail cache folder, repair the install. uninstall and reinstall all the packs. clear the EA app cache. multiple attempts to repair the install. all the packs are showing as installed in my EA app but now completely invisible in game, the game is not detecting them at all and EA's contact us for support chat page seems to be a mirage with only a useless bot that goes around in circles. 

This morning I purchased the business and hobbies expansion pack. I then installed it. I am unable to travel to its world as it says it is not downloaded. My EA app says it is downloaded and installed. I have deleted and reinstalled the expansion pack through the EA app. This did not resolve the issue. I then tried to repair The Sims 4 altogether. This also did not resolve the issue. I restarted my computer. This did not resolve the issue. I also tried to make a new gameplay. This also has not resolved the issue.

Also having this issue and was coming here to report!! I just want to play my game