[PC/MAC] [EBN] Frequent crashes in Innisgreen

https://www.mediafire.com/file/120hgx1w83i3526/lastCrash.txt/file

Of course, here is a link for the file.

I don't even really know where to begin because I've never had this type of bug before. Mind you, I play with absolutely no mods or cc, and I've tried numerous times to repair the game/clear cache through the EA app. After downloading the latest expansion pack (Enchanted by Nature) and trying to play the world in said expansion pack, my game simply crashes and closes out complete. No freeze frame, no toggle spinning, no warning there's a problem really, it just closes out and I'm back to looking at the EA start up app on my computer screen, giving me no opportunity to save. It has been incredibly frustrating not being able to play the new expansion at all. I've noticed that the crash comes after entering a resident lot and going into build mode in the new world, no matter the length I've been playing the game prior to that action. Hopefully there will be a fix soon :(

HI simothy360​ 

could you please add the following info to your report

• Does it crash on any lot in Innisgreen or only in specific ones ?
• Could you post your Computer's DxDiag?
  • Press Windows-Key + R
  • Type: DxDiag
  • Click on Save all Information.
  • Attach the Text File to your post
• Please delete all lastCrash/LastException/LastUIexception files, trigger the error again and provide the content of any of these files in case new ones get created. Please either upload them to google or onedrive and link (make sure the link is public) or copy/paste the content of the file.

I have the same thing, my game only crashes when I play in the new world. I have a lot of cc, but everything is updated. 

Hi Bluebellflora​ , 

I don´t remenber when I did update to the Ventura 13.7.6 system, maybe it was in May, I already did the process of resetting the NVARAM, but today happened the same kind of iMac Crashing, repeating the same conditions, it was when in game appears the translation screen between lots, traveling from "“Fern & Frond Wading Pond” to "Movers & Shakers" gym, the same circumstance from the last crashing, before that the Sim traveled to other public lots with out problem.

Here it comes the last crash report file:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>26554f20bbb6cacd6883e44b</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-25 20:28:49</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1138030</categoryid><stack> 0x1138030 0x35ed 0x3995 0x7fb45 0x7ee5e 0x1569b2 0x1322cf 0x1c584 0x13dd36d 0x13bf8ec 0x13c164a 0x1a6c7bb 0x13ccdc3 0x1a6bbb8 0x1a59e56 0x1a3fef3 0x1a3efe2 0x1a9993c 0x1a98f63 0x1a986cb 0x1379591 0x1378dc9 0x1378cde 0xff7e3b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 1206.03<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x10a7cd000,'The Sims 4' 0x7ff81cd8a000,'libsystem_platform.dylib' 0x7ff81cdbf000,'CoreFoundation' 0x7ff81cc07000,'libsystem_c.dylib' 0x7ff81cc07000,'libsystem_c.dylib' 0x7ff82640f000,'Metal' 0x7ff82640f000,'Metal' 0x7ff82640f000,'Metal' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4'(/baseaddr)</contextdata></report>

TremaryArt​ 

Do you think this is your issue now you've narrowed it down to Innisgreen? [PC] [EBN] Frequent crashes in Innisgreen | EA Forums - 12369004 

Hi dear Bluebellflora​:

It could be, I already had two new crashes playing on live mode on "Sprucederry Grove" neighborhood at Innisgreen, here it comes the two crash report:

SATURDAY 26TH 22:23 HRS

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>88ae7b5ad2eceb20688585bd</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-27 04:23:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf43d34</categoryid><stack> 0xf43d34 0xe9dd16 0xe9df3d 0xe9450e 0xe9e18b 0x1504b97 0x118bec3 0x115b275 0x112cc80 0x112bc7b 0x112b9dd 0x1e7fd0 0xfd2d52 0xfa9d93 0x153c553 0xfc62c5 0xfb229f 0x1017642 0x1017504 0x43d5 0x3362 0x3341 0x9e556 0x96278</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 9246.86<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x7ff801c08000,'Foundation' 0x7ff800d5e000,'CoreFoundation'(/baseaddr)</contextdata></report>

SUNDAY 27TH 10:22 HRS

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>ea854c486be1180e68865043</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-27 16:22:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf43d34</categoryid><stack> 0xf43d34 0xe9dd16 0xe9df3d 0xe9450e 0xe9e18b 0x1504b97 0x118bec3 0x115b275 0x112cc80 0x112bc7b 0x112b9dd 0x1e7fd0 0xfd2d52 0xfa9d93 0x153c553 0xfc62c5 0xfb229f 0x1017642 0x1017504 0x43d5 0x3362 0x3341 0x9e556 0x96278</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 540.84<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x7ff808ed3000,'Foundation' 0x7ff808029000,'CoreFoundation'(/baseaddr)</contextdata></report>

I hope it helps to the diagnosis. Testing playing in some other world, Living mode appears to be the problem, build mode remains stable.

After the Enchanted by Nature game was installed, my games keep crashing after exiting build mode on a lot in worldview at random times in gameplay.  not the first time maybe the second time. So you start a new save and remove more CC and mods. Try playing again with a new save. It happens again maybe after exiting build the third or fourth time.  So I played a new save with no CC nor mods and it still happens.  You can set up four or five lots initially but when you start to play the game and want to see a lot and enter build mode from the world view the game crashes and keep crashing. So you have to start a new save. This means you can't set up all your empty lots in a world beforehand nor see what a lot looks like by going into build mode because you don't know when it will trigger a crash.  It's random. This will happen whether I play vanilla or with CC and mods installed.  The very same mods and CC (but updated) which didn't cause a crash previous to the update and [EBN] game install. However, please note it happens playing without CC and mods also.  This makes the game unplayable and I'm tired of it. I never seem to make any progress. 

What I do to see the problem (no CC, no mods):

1. start a new save
2. create builds on empty lots
3. play game
4. enter build mode from worldview 1x or 2x or 3x
5. game crashes and crashes and crashes
6. start new save

what I do to see the problem (CC, mods):

1. start a new save
2. create builds on empty lots
3. play game
4. enter build mode from worldview1x or2x or 3x
5. game crashes and crashes and crashes
6. start new save

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

Please also upload any lastCrash.txt files you have to googledrive or onedrive and link (make public)

Since you tagged this as EBN issue: Does it only happen in Innisgreen ?

HI ​ 

I merged your post with the main thread but seem by doing so, your answer with the DxDiag got eaten

Could you please upload them again and maybe repost your answer. Sorry about that.