EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
Theres nothing to do?
Why keep asking for feedback when you’ve listened to nothing that literally EVERY player has been begging for for years? You can’t even progress at your own pace, you finish all the boring easy challenges and have to wait for them to refresh the next day! Into the same soulless boring challenges on repeat! No story mode, fine. Didn’t listen to what anyone wanted and gave us an AI bot instead of pros, fine. But where are the game modes? Where is hall of meat? Where is skate? Where are death races? Where are any of the online MODES? Where is the mega park at lesst? Also regarding customisation why can’t we even get jewellery, tattoos, decide how to wear hats & hoods etc. everything we had on old skate games. The actual gameplay and physics is great but EVERYTHING IS MISSING!! Sorry but we waited 15 years for this game, this feels unacceptable.Banned - Stuck in loop - Not showing on help pages
Edit: For all the keyboard warriors that I see around the forum, save yourself some finger-pain and leave this thread. I posted this because I clearly can't appeal, and the ban is invalid. Thanks. Edit 2: For anyone unable to appeal, please scroll to the bottom of this thread. I am at a loss for words. I purchased the game yesterday, to preload it and to play it today. Only to find that I am, just like a tonne of other people, stuck in a bug because of the game content not being recognized. I tried to play one or two games via the community and ended up leaving because I got stuck in a spawn trap. Coming back later in hopes the game would get fixed, and I can play with my friends. About an hour later, I get an e-mail that I am suspended?? Trying to launch the game, I see this; I follow the "ban history" / "Penalty history" link to find out what in the world is going on, and I am brought to a page that says this???: And then when following the "webform" that is linked on their ban appeal page, FAQ and this forum Ban info from this forum, it brings me to a generic FAQ help page where it redirects me back to the ban history tool where it shows no ban! : In other words, I am stuck in a loop, haven't played 1 minute of the actual game and can't appeal. For the love of god, help me! I want to play the game! Edit 2: Hi Guys, User Gripen888 found a way to appeal, even if the ban doesn't show in the penalty-history. Go the the EA help pages and make sure to log-out or clear cookies. Then use the "Continue as a guest" option. https://help.ea.com/en/customer-care/ You can then go through the motions of filling in the form, as usual, appealing the ban. From there, a new option "Contact us via email" will pop up. Press this, and you will get a notification regarding your case being opened.
I've missed you all!
Hi Simmers, I just thought I'd share something personal. Two years ago, I was in a coma and woke up completely paralyzed. During that time, I missed The Sims — and this community — more than I can express. I had to stop reading the forums after a few months because it was just too hard. The Sims community has always been such a big source of comfort and a creative outlet for me. Yesterday, for the first time in over two years, I was finally able to play The Sims 4 again. I actually cried during the loading screen. Like full on runny nose, headache inducing crying. LOL It was like coming home, or getting a tiny part of the old me back. My birthday is coming up next week, and I’m so incredibly happy to not have to miss out on my favorite birthday tradition again this year. I'm gonna grab a slice a cake and burn some poor sims house down LOL I’ve really missed being part of this community. I probably won’t post much since typing is still difficult and painful, but I’m so happy to be here again — even if I’m just quietly lurking in the background. 💛 Thanks for being here. cass ps, can someone give me advice on what to start saving up for? I missed 4 (ish) expansion packs and tons of kits and stuff. Recommendations please!
Request to Bring Back the Beloved Game “Village Life”
Dear EA Team, I hope this message finds you well. I’m writing as a long-time fan of Village Life, a game that touched the hearts of many players around the world. As you have acquired Playdemic, the original developer of the game, we believe you now hold the legacy of this beloved title. Like thousands of others, I have incredibly fond memories of building families, growing villages, and watching generations flourish. Village Life stood out with its emotional depth, peaceful gameplay, and unique generational system—something we haven’t quite found in other games since. Even years after its removal, the community remains active—sharing screenshots, nostalgic memories, and hoping for its return. There are countless social media groups and forum threads filled with people who would wholeheartedly support a remaster or revival of the game. We understand that re-releasing a retired title is a major decision. However, the demand is real and the love for this game has only grown stronger with time. Whether it's a refreshed mobile version, a limited-time release, or even a spiritual successor, we’d be thrilled to see Village Life live on in some form. Thank you for taking the time to read this message and for carrying the torch of a game that meant so much to so many of us—not just as a game, but as a cherished part of our lives. Warm regards, Iremnur A lifelong Village Life fan
Tix & Auto-Exchange - Issues & Suggestions.
I want to preface this by saying I genuinely want skate. to succeed. I know a lot of us do. This is a long post so I don't blame anyone for skipping it. TL;DR: I created this post to highlight bigger issues and brainstorm constructive alternatives that could potentially help. The change doesn't affect me as a player, but I'd be lying if I said it wasn't disappointing. Description: I understand the purpose behind Auto-Exchange, but it's the wrong decision. The feature is not a quality of life improvement. It fundamentally changes the value and perception of seasonal currency. The announced change has already received a ton of negative feedback and will weaken the trust with players, if it hasn't done so already. This game chose a non-traditional approach to seasonal progression & currency. Instead of a standard battle pass model that expires and resets, it introduced a legacy feature and allowed seasonal currency to rollover into future seasons. Changing this so abruptly feels like a step away from what made the system stand out. Although I originally questioned the route, I quickly embraced it because it was the first time I'd experienced it and thought it was dope. I understand it's Early Access and games need to make money, but the systems feel like they're being tightened, while monetization already feels fully established. Most of us want to spend money on this game, we just need to feel like the systems respect/value our time and choices. This post could be much longer, but I wanted to focus on highlighting bigger issues and brainstorming constructive alternatives that could potentially help. Issues Players Who Don't Collect Everything Not every player wants every item. Auto-Exchange assumes that All Items hold Equal Value. I don't have the metrics for players who Collect Everything vs. Unlock Specific Items, but the game being gender-neutral is a large result of players not wanting to collect every item. I personally collect everything, but I find myself skipping all of the filler content until the end of the season since I have the option to choose what I unlock. I'm not used to having the choice. Filler content aside, some players save for items they want in future seasons which distrupts the intent and importance of the current season. This is why I was shocked to see the rollover and legacy system introduced because it's the first time I've heard of it. In the recent Dev Update: Auto-Exchange System, it says: "Like most games with seasonal currencies, that means you’ll need to spend your Tix in the season you’ve earned them, starting now with Season 2." Coming from building & operating multiple FiveM servers, I understand the challenges around player intent and live-service systems. I've been in a similar position where I sold and gave away valued in-game items. By the time I wanted to move in a new direction, I couldn't just take items away from players, especially those that paid. Sure I could've, but it's wrong. Once value is given or sold, you can't just take it back later without damaging trust. You work through flawed systems, you don't rip the bandaid off. Players Who Paid For Tix On November 10th, 2025 a Dev Update: 2025 was posted with information on Tix Rollover. "If you purchased Tix with SVB, any leftover Tix you purchased will roll over at the end of the season. If you didn’t purchase Tix with SVB, you’ll get a portion of those rolled over to the next season." This gave players the trust to spend money on Tix without a worry of potential wipes. On February 12th, 2026 the Auto-Exchange System is announced. (3 Weeks Left in Season 2) "Starting with the end of Season 2 and going forward, Tix will not roll over from season to season - this includes earned Tix, and those purchased with SVB." This is a big change in expectation, especially with only a few weeks left in the season. Speaking for myself, I completed the pass weeks ago, and I imagine many players are alike. I also didn't buy any Tix, so I feel for those that did in good faith they would rollover. Those players should receive a refund if nothing else is to change. Like I mentioned above, I was shocked to hear about the rollover feature. On the exact date of the announcement, I had provided some insight on Discord for "Tix not rolling over in full" with mention of taking currency away. General Wording Tix Rollover: "Our intention with Season 1 was to make sure players could get enough Tix through Seasonal Tasks and Challenges to complete the skate.Pass. Well, we went a bit overboard - we’re seeing that some players are still overflowing with Tix, even after unlocking all the goods they want." Providing 20,000 potential extra Tix is still overboard, see "Seasonal Reward Cap". I'm aware that Standard Pass users were possibly overflowing with Tix, but as a Premium Pass user, I had 2,695 Tix remaining when Season 1 ended. I was not overflowing. Clearer communication is needed. Auto-Exchange System: "In some cases, this still meant players lost up to 75% of their Tix - which is not what we want. So, we’re going to try something new to reduce wasted Tix." If the goal was to "reduce wasted Tix", wiping them completely doesn't solve anything. It's a step in the opposite direction. Currency Conflict The game currently has: - Rip Chips - SVB - Tix - Event Currency & Rip Score (Tied to Currency & Progression) It's a lot, and it causes overlap. Tix serve multiple roles: - Seasonal progression currency - Purchasable progression - Page unlock control & Now has expiring value Seasonal currencies should control pacing and reset engagement. Purchasable currencies create ownership expectation. This creates a design conflict. Alternatives Seasonal Reward Cap Season 2 introduced "Seasonal Challenge Tuning Details" imaged below. 56,356 Tix were needed to complete Season 2 - Premium. 76,357 is the Max Earnable Tix for Season 2. This will leave players with a potential of earning 20,001 Tix that can't be used. The amount of earnable Tix is way too high relative to the cost of completion for the pass. Oversupplying seasonal currency made rollover inevitable. Re-Design: If a full pass costs 50,000 Tix to complete, The season should only distribute around 55,000-60,000 Tix total. Total Pass Cost: 50,000 Tix Total Max Earnable Tix: 55,000 - 60,000 Tix Total Rollover Tix: 5,000 - 10,000 Tix This Adds: - A safety buffer - Limited rollover - Predictable completion Players ending up with massive surplus is a planning/tuning problem, not a player problem. Currency Rollover Cap In regard to the "Seasonal Reward Cap", having a limited rollover would allow for a solution that maintains the value of Tix. In Season 1, a Limited Rollover Percentage was used to preserve the economy which I thought was more than fair, but it was said to be "not what we want". Removing a portion was a better solution. "In some cases, this still meant players lost up to 75% of their Tix - which is not what we want. So, we’re going to try something new to reduce wasted Tix." I lost 75% of my Tix, but it was honestly better than nothing. With a safety buffer of 10,000 Tix, a 75% rollover would result in 2,500 Tix carrying into the next season. This is only if you complete every single task including co-op. I truly don't think a rollover of 2500 Tix is bad for the economy, but it becomes an issue when players save through multiple seasons. I still think it can be possible, see "Currency Conversion" below. Currency Conversion If rollover is being removed, another option could be converting leftover Tix at the end of each season. With players purchasing or saving through multiple seasons, this also provides them benefit without wasting Tix. Tix will convert into all or any of the following: - Rip Chips - Rip Score - SVB (Small Conversion) This avoids the holding value from disappearing entirely. Pros: - Nothing disappears - Nothing is auto-spent - Preserves player trust Cons: - New system - Introduces new issues The overall risks can be balanced and tuned. Players are happy with something rather than nothing. Monetize Rip Chips Instead If a secondary monetization needs to exist, Rip Chips are better than Tix. Why: - Doesn't affect seasonal progress - Doesn't unlock pass pages - Already used in-game & stockpiled. Pros: - Doesn't break the seasonal economy - Doesn't expire or lose value - Can be controlled with required progression Cons: - New system - Introduces new issues Risks: - Allows players to accelerate/purchase progression - Reduces early game engagement - Affects district progression Risks can be controlled. Districts are already controlled by required progression. Example: I have about 150,000 Rip Chips, but even when Brickswich is released, I won't be able to purchase loot boxes until I level up the district. As a daily player, Rip Chips have no value beyond a certain point. They could gain value by: - Adding Rip Chip Shop Cosmetics - Bundled Rip Chip Drops - Low Effort Re-Textures This will keep them relevant, provide them value, and won't affect seasonal pacing. The extra value also works solely for stockpiled currency & "Currency Conversion" (ie; Tix to Rip Chips). I understand a large risk is "paying to unlock cosmetics faster", but that's already what Tix are doing. --- Overall, the change doesn't affect me as a player, but I'd be lying if I said it wasn't disappointing. Community can't drive every decision, but I think now is an important time to really consider all of the feedback being shared from players. Thanks to anyone who took the time to read, hope everyone has a great week ❤️ --- Noteable Links: - Dev Update 2025 | EA Forums - 12906782 - skate. Season 2 | EA Forums - 12961373 - Dev Update: Auto-Exchange System | EA Forums - 13180528
Tix Change = NO NO NO NOOOOOO
Edit - At least make the Tix converted to a 1-1 for SVB, so the next seasom we can re-buy our tix back with the tix we grinded. Or, or just don't do this change at all. I am gonna make this abundantly clear and slightly short n' simple. I am gonna try to be calm and respectful. This change, should NOT go through. I have done every Tix challenge since release, and even gathered randoms and a friend EVERY WEEK for the OTL challenges the devs so strongly incentivised to be done with others, because they HATE solo players. I have OVERGRINDED the amount of Tix and even purchased some Tix prior to finishing the skate.pass, because of the PRIOR changes mentioned about TIX NOT FULLY being carried over season to season. Now... With the new changes announced, now I find out I WASTED ALL MY TIME AND SOME MONEY ON TIX THAT WON'T AT ALL BE CARRIED OVER?! WHAT?! WHY?! Who and What is making these decisions man? I LOVE this game and have TRIED my BEST to get people into it, because I LOVE skateboarding and I love skate. These changes man... As if the SVB greed wasn't enough, now we have 0 incentive to play anymore because Tix will go to waste. Please.. DO NOT go through with this change. I also still haven't gotten my 600 Tix refunded from the bug from the start of Season 2... in the photos attached to this forum post is my CURRENT Tix and such for proof. I am gonna be absolutely LIVID beyond belief if they all are going to waste. as a side note, YES I have also gotten ALL DIY and all boxes opened too. I only grind the Tix challenges because I have reached MAX everywhere else and got bored of grinding ripchips everyday. I login, do the dailies; get the free stuff from the store until tomorrow's challenges refresh, and then the weeklies an then monthlies reset. Rinse and Repeat.. Do ya'll devs hate us consistent players???
