[INFO] Known Information and Current Alerts [August 2025]
Hey, check out known Information and emerging Issues here. Ticket Response Time Average response time on in-game tickets is about 48 hours as of August 2025. Maintenance Details Details:[Source] DATE: August 19th TIME: 7am CT / 12pm UTC expected duration 5hrs VERSION: 7.7.1 Known Issues reported on Forums Some players cant launch the game on pressing play on the release of the new launcher known workaround: Some have found they have needed to install directx 9 legacy files https://www.microsoft.com/en-us/download/details.aspx?id=35 otherwise try installing C++ via https://aka.ms/vs/17/release/vc_redist.x64.exe , all else fails install the game via steam Steam purchase fails to add gametime - follow the directions in [INFO] Steam Purchase Not Working Known 7.7 Game Issues - See this link426KViews362likes0CommentsHacked Account was Banned
So, like most from what I'm finding through Google searches... I, who hasn't played Apex in years, recently bought the Champion Edition on Steam to try getting back into Apex Legends. Little did I know, apparently my account was hacked and got itself banned on Apex Legends around Season 5--from what I've gathered through match histories. My username of 'Sharrayzen' was even changed to some random name that I've never seen before. This is where my story begins. I contact EA Customer Support, figuring that it would be as simple as confirming my identity and trying to get the banned uplifted because obviously why would I spend money on a game if I knew I was banned there and/or why wouldn't I have appealed the ban the moment it happened some time ago. With that in mind, I'm figuring it should not take long to get this mess straightened out surely. I was wrong. The first advisor Agent Abhishek S made quick work in giving me what seems like the scripted spiel of forwarding it to the TOS and it shouldn't be long before quickly bidding me a good day. I didn't think much of it and figured it should be an easy matter as checking my match history and seeing the change of name and such. Around this time I get curious and Google Searched the normal wait time on EA's TOS department, and that's when I read on all these horror stories for the similar situation that I am in where someone a victim of their account being hacked and subsequently banned put through the wringer. So, this leads me into trying to explore my options to get myself out of this mess. Such as unlinking my EA account from my Steam. It having been compromised, I didn't want any attachment between the two. The next advisor: Rohit M, was the moment I realized how absolutely terrible EA Customer Support really was. This advisor informed me that because of the account suspension on Apex Legend, I'd be unable to unlink my accounts between Origin and Steam despite the account being reported hacked, and once again could only offer to escalate the case. I've already read all the testimonies of others how the TOS department literally will email you telling you that your account is suspended because of suspicious activities or involvement with cheating or what have you, which sounded to me like a "No *, Sherlock, that's why I started these cases to resolve"-type deal, and I knew I'd absolutely lose my * if I received an email from that department telling me something of that nature after waiting on them for so long. I wanted to avoid it all together and not have to repeat the EA Customer Support Hell that I am currently in. Back on this advisor, I was asking if there was someone else I could chat with to get this over and done with, and like an ex-girlfriend, the man left me on read. Never responding. Practically peacing out the conversation like the vanishing Black kid video. At this point, I'm just pissed. It did not help that the dude had the nerve to send an email asking if I "still needed help" and to "contact us at Ea..." whatever. .So, currently, I'm stuck in a limbo of being down forty dollars and at the mercy of whenever EA decides to "investigate". I can't contact EA Customer Support because there are no options available despite it saying this is during their operational hours. If and when this account stuff gets sorted, I'm 100% unlinking and disassociating with Origin. Wild. What is there even to do here asides from waiting for EA to do better?Solved67KViews307likes23CommentsProgression not working properly for weapons and vehicles (Solo/Coop AI)
Product: Battlefield 2042 Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia RTX 2060 Super Enter RAM memory size in GB 32GB Are you using any software with an overlay? Yes If yes, can you list them here? Nvidia If you disable this software, does that have any effect? No Which part of the game is the issue happening in? Multiplayer Which part of the mode? Conquest Please select your region North America On which server did this happen? Solo/Coop AI When did this happen? (dd.mm.yy hh:mm) 11/13/2021 Summarize your bug Attachments and vehicle progression not working. I'll use a weapon for a number of games getting kills with it, but no attachments will unlock for it. Same issue with the vehicles. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Just use any weapon and play with it, and try and unlock an attachment. What happens when the bug occurs? No progression items unlock after meeting the required amount of kills. What should be happening instead? I should be able to unlock my attachments while using that weapon, after getting the required amount of kills. Nope.60KViews279likes2893CommentsAdd a server browser
DICE, please add a server browser. I cannot find matches in my region(India). I am just stuck on the waiting for players screen and the match never starts or there are only 20-30 players in a match. Please keep in mind this is the case even when crossplay is on. I want to play on EU servers but can’t do it unless a server browser is implemented. Please consider this request as you are already implementing some missing features from previous battlefield’s according to today’s details. Unless a server browser is implemented I cannot play BF2042.49KViews221likes4109CommentsBring back the "Skate 2" Online Servers
Dear EA Team, Recently the Community of Trophy Hunters been able to do the Online Trophies of Skate 3, we been over the 100 or more players to get the Online trophies in ONLY a few days (you can check the PSNprofiles) the Question now is... if it is possible to bring the Servers of Skate 2 back? 1) for Peer to Peer servers? 2) Bring it temporary back, for by exemple a few weeks or 1 month or 2. 3) Other Options? we, trophy Hunters, looking forward for it. Thanks in advance.17KViews204likes228Commentsbattlefield 4 you have lost connection to the session (2025)
Since last 24 hours a new issue has been occured - anytime i try to join server the "you have lost connection to the session" problem appearing during first minute (usually during load or first 10 seconds) I re-start routers choose other router+provider even tried "start a test range, shot one target and then join play server" nothing helped(( (PC, Steam-version)14KViews200likes260CommentsBring Platoons back, we need them
I am a general of a large Dice Verified Platoon. Yes, Dice used to care so much about us that they even gave verified status to the good ones that did things for the community. They actively encouraged us to build communities. Now fast forward to 2042. The largest maps/ player count matches of the franchise. And yet platoons are gone. Platoons are gone and so is a server browser. No method exists of being able to get more than one squad into these huge games. Overnight, the communities we have spent so many years building have been ripped apart and trampled on. We cannot play together in the same match. I understand that there is portal. But it's a new game, we all want to experience in it's entirety but we have to split up to do so. Which is crazy when you consider there are 128 people in a match. How did we get here? From actively encouraging Platoons to stepping over them like pieces of rubbish on the street? We are literally homeless. With no method of continuing to grow. Only shrink as everyone splits off just to get a game. Platoons are like families. In my case, they are my family as I have none. We talk daily, we share the bad times and the good times in our lives. We support each other. We have fundraisers for those in hardship. Donated food gift cards, sent flowers for bereavements. Held meet ups in real life. Why would you ever want to take those experiences away from the communities you activity encouraged us to build? Years of hard work, years of recruitment. Years of managing our communities and holding them accountable for their behaviour. We have a huge sense of pride in wearing our tags. And now they are gone. Without any mention. Like they were so unimportant to Dice all along they can't even bother to give us an explanation. These Platoons have literally held communities together during the rough times of V. And now we have been discarded like a used tissue. We deserve better. #BF2042bringplatoonsbackSolved8.7KViews193likes242CommentsAdd Russian Language In UFC 5 | Добавьте русский язык в UFC 5
Hello. I am from Russia. I represent the largest Russian-speaking EA UFC community (Dominator MMA) in the world and have been involved in the gaming community for a while. Our community is multinational, and everyone exchanges experiences, trains, competes, and strives to improve. There is no language barrier among us, and there shouldn't be in the games either. Games are an essential part of modern life, a new form of sport. However, it may go unnoticed by Russian speakers. Your project will be incomprehensible to Russian speakers, which will complicate the development of the game as an esports discipline. We don't want this; we are eager to grow alongside your project. Therefore, we ask you, on behalf of the entire Russian-speaking community, to add the Russian language to UFC 5. The Russian language is just like any other language, with its own history, culture, values, and challenges, and its great representatives. It, like any other language, whether it's English, French, or Spanish, deserves a place in your game and should not be excluded. On Saturday, October 21st, 9 Russian-speaking fighters participated in the UFC 294 tournament card - nearly half of the entire card. Almost all of them won and made the tournament unforgettable. Please take this into account; we must move forward together without language barriers. Add the Russian language to UFC 5. Thank you. Здравствуйте. я из России. Я представляю крупнейшее русскоязычное сообщество EA UFC (Dominator MMA) в мире, участвую в жизни и развитии игр с давнего времени. Наше сообщество многонациональное, каждый обменивается друг с другом опытом, тренируется, состязается и становится лучше. У каждого из нас между собой нет языкового барьера. И в играх его не должно быть. Игры - это важная часть жизни современного человека, новый вид спорта. Но он может остаться незамеченным носителеми русского языка. Ваш проект будет непонят носителями русского языка, что усложнит становление игры как киберспортивной дисциплиной. Мы этого не хотим, мы горим желанием развиваться в ногу с вашим проектом, потому просим вас, всем русскоязычным сообществом - добавьте русский язык в UFC 5. Русский язык - такой же язык как и все остальные, со своей историей и культурой, со своими ценностями и сложностями, со своими великими представителями. Он, как и любой другой язык, будь то это английский, французский, испанский - заслуживает место в вашей игре. И не заслуживает того, чтобы его отменяли. В субботу, 21го октября в карде турнира UFC 294 приняли участие 9 русскоязычных бойцов - это почти половина всего карда. Почти все победили и сделали турнир незабываемым. Просим вас учесть это, мы должны идти вперёд все вместе без языковых барьеров, добавьте Русский язык в UFC 5. Спасибо.26KViews187likes77CommentsAdd Online Functionality
The lack of online functionality behind Replanted's local features is very disappointing to many of us who have wished it for years. Given how we have three months until release, please consider adding it. Local play is not as common anymore compared to when PvZ 1's ports released, and online became the standard.3.2KViews184likes67CommentsHardcore mode for veterans and those who prefer simulation
Hi DICE / EA team, I’ve been a Battlefield player since Bad Company 2 and I deeply value the tactical, immersive experience the franchise has always offered. Hardcore mode—with reduced HUD, one-shot kills, friendly fire, no minimap—was an iconic part of Battlefield’s identity. It’s disappointing that in Battlefield 6 Hardcore is only available through Portal, requiring custom servers and manual setup. Many long-time fans (including myself) just want to queue into a standard Hardcore playlist via matchmaking, like in BF3 and BF4. A simple option at the start of matchmaking—"Standard" vs "Hardcore"—would let new players join the normal mode, while veterans could select what they know and love. This choice doesn’t harm anyone and addresses both audiences fairly. Portal cannot replace matchmaking: lack XP progression, and aren’t easily discoverable. Access to Hardcore via matchmaking would revitalize competitive play and honor Battlefield’s legacy. Please consider adding an official Hardcore playlist to standard matchmaking. Many fans have voiced similar concerns and would greatly appreciate such a feature. Thank you for listening.7.2KViews159likes85Comments