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Games dont work, support wont contact me?
Hello, i purchased The Command and Conquer Collection on December 26th 2012. I downloaded the games right away and noticed that the 4 games id like to play the most do not work. Command and Conquer 3 and 4, Red Alert 3. and Generals/Zero Hour. I contacted Origin help via the Live Chat feature on 12/28/12 about the issue. Chat transcripts below: info: Your approximate wait time is 1 minute. info: Your approximate wait time is 1 minute. info: You are now ready to chat with Mayank. Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you? you: Hello, i purchased the command and conquer ultimate collection and a lot of of the games wont work. you: command and conquer 3 tiberium wars and its expansion, also command and conquer red alert 3 and its expansion. Mayank: Can you please elaborate your issue, so I can try my best to help you out? you: i looked up the issue on the origin forums and found the following thread,http://forum.ea.com/eaforum/posts/list/45/7467005.page you: i try to launch the game, it brings up a window for me to choose original or expansion, no matter which of the 2 i click on, the splash screen comes up for ~10 seconds then closes you: then nothing happens Mayank: 1. Right-click the game's shortcut available on your Desktop and choose Properties. 2. In the Properties Panel, click the Compatibility tab. 3. Place a check in the Compatibility Mode checkbox. 4. Select Windows XP (Service Pack 2/3) in the drop down list. 5. Click Apply and then Ok to save your changes. you: I have tried that you: It doesnt work. Mayank: In order to best troubleshoot your issue, I would need to take a look at your system information. To provide me your system information, you would need to run “Directx Diagnostic tool” by following the below given steps: - • Go to Start Search. • In the box, type the following: dxdiag • Click "OK" • Click the "Save All Information" button on the first screen of the application. • Then on top of the "Save As" box that pops up, select Desktop (if it's not set to save there already), then click Save. • Once you have saved the file, please let me know once it is done. you: Ok it is saved to my desktop Mayank: Okay, please provide me the following information out of that : Processor Memory Card Name Dedicated memory Driver Date/Size you: Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz you: Memory: 8 192MB RAM you: Card name: AMD Radeon HD 6900 Series you: Dedicated Memory: 2030 MB you: Driver Date/Size: 9/27/2012 19:41:40, 1120768 bytes Mayank: Thank you for providing the information. Mayank: 1. Click on Start 2. Click on Control Panel 3. Click on the "View By" option and select the Icon view (large or small options give the same information) 4. Select User Accounts (it should open into the account of the user who is currently logged in) 5. Click on the bottom-most option, which will be "Change User Account Control Settings" 6. Adjust the slider to the bottom-most option 7. Accept the changes 8. Restart the computer you: How do i reconnect to this chat after i restart Mayank: Well you can contact us back with this case #07064578. info: Your chat transcript will be sent to * at the end of your chat session. info: Your approximate wait time is 0 minute. info: You are now ready to chat with Mayank. Mayank: Thanks for contacting EA Help! My name is Mayank how may I help you? you: Hi i was just speaking with you, case #07064578. you: i have turned off UAC and restarted. you: Just tried launching the game and it still doesnt work Mayank: Have you tried running the game and Origin as Admin? you: Yes Mayank: okay. you: I have also deleted and re downloaded the game with no success. Mayank: I'm escalating your issue to senior support and they will contact you through e-mail at * you: Okay, thank you. you: is there a time frame on when they will be contacting me? Mayank: they will get back to you as soon as possible. you: Okay, thank you. info: Your chat transcript will be sent to * at the end of your chat session. It is now 11 days later and i have still not been contacted by this "senior support". Found this thread of someone with a similar issue. http://forum.ea.com/eaforum/posts/list/45/7467005.page None of the solutions there have worked for me. Any help would be appreciated. [Email address removed by CM. EA_Claus]510Views0likes1CommentC&C RIVALS LOGIN ISSUE USING GOOGLE ACCOUNT
Hello, I am writing to report an issue with C&C Rivals. I recently logged in using my Google account on a new device, but the game is not loading. I have already attempted to resolve this by linking my EA ID to my Google account on the EA website, but the game still fails to load. When I checked my account information on the EA website, I found that the "Persona ID" field is empty and cannot be edited. Could you please assist me in resolving this issue as soon as possible?15Views0likes0CommentsRip Off Funds
I would like to NO why on my Old Account iam Paying £29.99 for 50k of Funds. And having set up a 2nd account Today. The Same £29.99 buys me 90k of Funds. Thats a Disgrace and a Blatant Rip Off. Thats a real good way of Rewarding a player thats been playing this game for 10 Years maybe longer. I have brought Loads of Funds and Today i have found out that i have been being Ripped Off.33Views0likes2CommentsCommand and Conquer Rivals: Game progress loss
Hello guys! I really need your help! I reinstalled the app Command and Conquer Rivals, but my main account (#MpGgPpr3) is not popping out during the initial set up, only the second one is showing up (where my name is Mr.X). My main account was linked to [edit: email address removed]. I am 100% sure! Could you help me to recover it? Or give me email of EA branch who could help me with it? Thank you.How i think the WCS should be played
For many years i have felt that the world champ server is hardly a world champ server, firstly, the same guys team win every year regardless of how many try to kill him, so its a 1 horse race and EA don't care as long as they get paid, but anyway, a champion sever should be a normal non malus world that is completely unfundable with each player have 300cp and 2days12hrs rt cap as standard and pup pvp rules back to how they were when this game was at its best. after all its not a true championship if the game aint even, no pay to win, i know EA won't ever do this cos they all about the dollar and not the players but worth a try lol71Views3likes1CommentAnother bug in PTE?
Hi EE_kalyn : I was reviewing the PTE map when I noticed a player who had been destroyed, and when I looked at information about another player, I found that clicking on their base displayed information about their alliance. I cannot find that alliance in the list of alliances, and when I click on the alliance name, information about another alliance is displayed, where it was before. Is this a one-off error or is it something unusual with the server? https://prnt.sc/uSWND89V7UNy If you click on the base: If you find him in rank list:43Views0likes2CommentsStrange behavior of losing a POI
Hi! Mundo19 Spain - (https://cncapp07.alliances.commandandconquer.com/297/index.aspx?langPreferred=es_ES) While reviewing the alliance POIs on a world I'm playing in, I found that two POIs had gone missing. One is fine; I've recovered it, but the second is very strange. The POI report indicates that we've lost it, but if I go to it, it appears surrounded by the influence field of a teammate's base. And if you click on the POI: No alliance has the POI. 8-O If it's within my alliance's sphere of influence, shouldn't it be a POI held by my alliance?135Views1like6Comments- 71Views0likes1Comment
why is EA ignoring complaint posts
so now i posted about an issue and someone else also posted and yet no response and no fix. so again EA when i go to the in game settings and scroll over to "gameplay" settings, the apply button is raised to indicate a setting was changed but i had not applied, i click this and nothing happens, this would be connected to the issue with the game censoring out words in direct mails, please fix this issue and in future stop trying to censor everything. Thank you.63Views0likes1CommentFortress Retaliation
After fortress is killed, and fortress and all guardians respawn, it was my understanding that those players that killed the fort could move back into center to help the next alliance. However, all players that move back into center are still being targeted. Anyone know what's causing this? I didn't see a patch where this was updated. -L2K102Views0likes2CommentsNo online features - EA account is restricted
Hi, everyone. Everytime that I try to go online in Command and Conquer Remastered, I receive this message saying that my EA account is restricted from accessing any online features, as seen in the attachment. Already went through all EA Support procedures given by EA Help staff, with no luck until now. From 24 games in my EA library, this is the only one that is blocking me from playing online. No account bans (ever!), Windows 11 PC completely updated , as the drivers, no issues with my EA account regarding any other game, game uninstalled/reinstalled, as well the EA App. Any further help? Any suggestion would be appreciated.36Views0likes0CommentsC&C games - "Failed to launch game" error
Greetings, EA support told me to post here as they have no fix currently for this issue nor any other troubleshooting steps to try. (Case #207569798). Also, via the "EA error reporter" (within the EA app) I submitted a report which has the report ID: "b5282740-5a98-41a4-aa8e-f605b90ce194". I'm using Windows 10 Home (22H2 OS Build 19045.5737), fully updated, and EA app v13.437.0.5950 (94974-56e58c512c). On a local user Windows session, C&C3, C&C4 Tiberium Twilight and C&C Red Alert 3 will launch via EA app (ran as admin), but not: 1) C&C and The Covert Operations; 2) C&C Generals and Zero Hour; 3) C&C Red Alert; 4) C&C Red Alert 2; 5) C&C Renegade and; 6) C&C Tiberian Sun and Firestorm. Those six C&C games will all produce the error in the EA app: "Failed to launch game. An error occurred on our end caused the launch to fail. Try again a little later." when attempted to be launched (as described above). These nine C&C games will launch without any problem from the EA app on the admin session. Launching straight C&C95.exe from C&C and The Covert Operation install folder on local user session, with or without admin rights, will run the game just fine in both cases, but the EA app can't launch it! EA support confirmed games should run when launched from EA app on non-admin Windows session. sfc /scannow and dism /online cleanup-image /scanhealth scans have been run. EA app cache was reset. EA app was reinstalled (CCleaner + manually deleted EA related folders in ...\AppData\local, locallow and roaming). All Microsoft Visual C++ versions are up-to-date and were repaired. Graphic driver is up-to-date. Booting with all non-Windows services disabled didn't allow games to boot. Games were repaired. Games were reinstalled (CCleaner + del local, locallow, roaming...). Both the games and EA app directories have all permissions on the local user Windows session (right-click folder > Properties > Security tab > Advanced > Permissions). Creating a new local user account on the PC and launching these six C&C games via the EA app (ran as admin) also produces the error. Fully disabling UAC on admin session sets the UAC on local user Windows session to level 3 ("Always notify me (and do not dim my desktop) when:"). Games received new entitlement. EA support said the "Failed to launch game" issue would be caused when "something in the player PC conflicts with EA app" and "services" could also be the cause. If so, what "services" needs to be running for C&C and The Covert Operations to launch? EDIT (~April 23rd 2025): I hypothesized that some of EA app's processes which are running on the admin session would not be running on the local user session and further tested which processes are running on both sessions when launching C&C and The Covert Operations and identified some differences. Of note, on local user session, launching C&C and The Covert Operations from the EA app (ran as admin) have EABackgroundService.exe launching EAGEP.exe, but that latter process fails to launch EADesktop.exe*32 as sub-process (while it succeeds on admin session) and then EAGEP.exe simply shuts down a few seconds after being launched. (Please see picture below). Also on local user session, when the EA app is running, it is missing one EACefSubProcess.exe (also see the picture below). It seems to me that the issue could lie with the EA app and not the games themselves (since the games launch fine on the admin session). EDIT (June 1st 2025): I updated the EA app today, from version v13.437.0.5950 (94974-56e58c512c) to v13.477.0.5990 (96992-a9584648e1), but the issue still persists. I submitted a new EA app error report with the ID: a110da93-add5-4572-99fd-fdba9ccd474a. EDIT (July 27th 2025): I updated the EA app again today. It's now version 13.515.0.6028 (99438-3b801146c1) and the issue still persists. I submitted a new EA app error report with the ID: 945927f8-124a-4656-8c81-c9b78a771516. Any help to get those games running on non-admin Windows session via the EA app will be much appreciated! Mike [CM Edit - Adding information from OP's separate solution thread] C&C4 - General system error - FIXED When launching C&C4 Tiberium Twilight via the EA app on local user session with EA app ran as admin, the game asks to enter the EA account login credentials. Entering the EA account credentials in the C&C4 login screen and trying to login gives the error message "General system error". (Please see the picture below). On an admin session, launching C&C4 via the EA app and entering the credentials succeeded and the game was able to launch properly. Afterwards on local user session, launching the EA app as admin and from it launching C&C4 had the process of login succeed this time. My intuition tells me that the admin session wrote the files associated with the login process and then the local user session could use them.555Views4likes2Comments- 125Views0likes5Comments
can't run Command & Conquer 3
"Hello, I am writing to report an issue I'm experiencing with Command & Conquer 3 which is part of my Command & Conquer™ The Ultimate Collection through my EA Play subscription. I've noticed that most other games within "The Ultimate Collection" are working without any issues. However, when I attempt to open Command & Conquer 3, it consistently asks me to enter my email and password, despite the fact that I am already logged into the EA app. Furthermore, even when I enter my correct EA account credentials (username and password), the game rejects them, stating they are incorrect. Please note that my EA Play subscription is currently active and valid. Could you please assist me in resolving this specific issue with Command & Conquer 3? I am unable to play it due to this persistent login problem. Thank you for your time and assistance."112Views1like7Commentsgrowth rates need to be improved on certain worlds
So after playing this game for over a decade i feel they need to change how we grow, you can't be launching a world with a cap of 85 and make it impossible to reach it by the time you shoot the centre, cos after you badge you just don't need to spend money growing anymore so what is the point to the level cap? worlds like this need a huge boost in power income too, i get EA wanna earn money but restricting power aint gonna help them as we spend it on cp and rt NOT power i find once i get around level 60 army power starts to be a real problem for players who are not at top ranking, im an ok player myself but im no koegy, guys like that play with a perfect balance, the rest of us normal guys just wanna play and shoot and this games power to res ratio needs to change and for that to happen we need to pressure them in the forum until they do something cos i for one am getting bored of this game.124Views0likes5Comments
About Command and Conquer
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