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PLEASE HELP - MISSING GEMS
I tried "contact us" and the chat option but I keep getting an error message. My account was HACKED by my five year old while I was at work. I don't know how he managed to make six separate purchases in games and I don't even know what games it was in, but I was shocked to see he spent 363 gems!! I have been a member since around 2004 and never had this issue. Is there any way to get them back or to lock it so he cannot purchase these when his dad is watching him. I told him he cannot play the game when I am not home until I figure it out. I hope you can help me. I might make him his own account to play the simple games. Also, my MERGE game has been glitching all day and not saving my progress. I left a message about that in the forum, and I believe it's being worked on. Thank You, MOSEAN2mosean23 days agoNew Novice38Views0likes4Comments[Pogo] Helpful Threads and Guides
Hi Pogoians, Below, you'll find a list of helpful threads and guides on the EA Forums. 🙂 We'll update these lists with any new helpful guides as we create and find them. If you see a great guide or informative thread on our boards and think it'd be a great addition to this space, let us know by tagging me or EA_Rtas. If you have a question not covered in here, use the search bar to find the answer or open your own thread and start posting. Happy Gaming o/ - EA_Lanna ♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️ How-To Threads [Pogo] How to Contact EA Support - by EA_Lanna [Pogo] How to Report a Problem - EA Forums - Complete Guide - by abbycattx [Pogo] Redeeming EA Gift Cards and Joining Club Pogo - by EA_Illium [Pogo] How to verify and view your Pogo Information on EA - by abbycattx Troubleshooting Guides [Pogo] How to Troubleshoot Pogo Games - by EA_Illium [Pogo] Pogo Graphics Guide - Windows Users - Screen Issues - by abbycattx [Pogo] A Pogo Player's Network Guide - by abbycattx [Pogo] How to Troubleshoot Apple Devices - by abbycattx [Pogo] "A Problem Repeatedly Occurred" Troubleshooting Guide - by abbycattx PWA for Pogo: Progressive Web Application - by abbycattx Avoid Scams! Stay Safe Online Staying Safe on Pogo: Protecting Yourself from Scams - by Pogo [Info] Pogo Emails & Safety - by abbycattx [Info] Reporting Phishing Emails within Pogo Email - by abbycattx [Info] Pogo Customer Service Phone Number - by abbycattx ♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️ Game Information / Tips and Tricks (Psst, we'd love to feature more great guides, tips, and tricks from the community. If you know your stuff and want to share your knowledge, why not create your own guide?) Merge Academy 🌌Complete Guide to Merge Academy - by abbycattx 💎 Merge Academy Generator Guide - by abbycattx 🦨Merge Academy Sewing Machine - by abbycattx Trizzle 🪆Trizzle Freezing Fix Guide - by abbycattx Canasta Canasta Rules Explained: Your Guide to Playing Like a Pro - by abbycattx Garden Blast Garden Blast: No Return Quest Player Guide - by abbycattx Spades: How to Play Spades Online: Step-by-step Guide - by abbycattx FreeCell Solitaire: How to play FreeCell Solitaire - by abbycattx ♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️♣️♦️♠️♥️ Stay up to date on Pogo news Click the links below to visit the Pogo game forums: Announcements and NewsFeed Current Issues Pogo Insider BlogEA_Lanna3 days agoCommunity Manager948Views1like0CommentsPoker Town Daily challenge 3/29/26
Have to bet a total of 50,000. I bought in 4 times early this morning. Played a long time with those purchases too. Stopped to take a coffee break and came back later to discover ZERO progress made towards that 50K. Not only affects the daily but also that 7 day challenge. Also, can't seem to claim my 4 (maybe 3) awards! Unfortunately your progress could not be saved. Wasting my coins for daily! Not getting rewards I've already earned. Now I won't get the 7 day challege either???zoidette504 days agoSeasoned Newcomer27Views0likes2CommentsMore Time Please....
Merge Academy: I would like to share some feedback regarding the Special Challenges, including the most recent “Sugar Rush” event. Unfortunately, I have never been able to complete all of the required challenges. Between the lengthy recharge times and the limited number of items available once recharged, it feels nearly impossible to finish unless a player is online around the clock or purchases additional power‑ups. Additionally, the challenge begins very early in the morning for those of us on the East Coast, which results in lost play time while we are still asleep. Extending the event duration by even one additional day would be tremendously helpful and would reduce frustration for me as well as for many other players. Thank you for considering this suggestion.HMcD-NJ4 days agoNew Rookie236Views15likes22CommentsStill many issues with Jungle Gin
In Jungle Gin, when did it stop giving you points when your opponent quits the game and leaves? I have been within 10 points of winning quite a few games lately and the opponents leave! You are constantly losing your connection...and it is NOT my internet. Games won't load, etc. These issues have been ongoing to months.gjpuy269dh4 days agoRising Novice16Views0likes0Comments- BRIANTARDIF15 days agoSeasoned Newcomer17Views1like0Comments
MEMBER
I HAVE BEEN A MEMBER SINCE MAY 2003 AND TODAY I HAD TO START ALL OVER NOT EVEN WITH MY POGO EA VERY DISAPPOINTEDnanny4761yk035 days agoRising Newcomer57Views0likes3CommentsMerge Academy - The scoring doesn't make sense
The scoring of this game is so backwards. If you calculate the return on investment for the customer orders, you make fewer purple gems the larger the order. The most efficient way to progress through the levels is to just convert some of the items you produce directly to gems. For example, I have an order for a "Phone of Magic" and a "Table of Spells" that yields 161 purple gems. The cost for those items is 3072 energies. That's a little over 19 energies per purple gem. On the other hand, a "Magic Folder" costs 4 energies and can be directly converted to 1 purple gem. So, if I ignore the order and just convert "Magic Folder" to purple gems, I can get 161 purple gems for 644 energies. That's about 1/5th the cost. In effect, the scoring penalizes you for playing the game. The game was fun but now that I've seen this it just seems ridiculous.NiceSwatSf11 days agoRising Newcomer32Views0likes0CommentsBejeweled Stars Difficulty Issue
I've been playing Bejeweled Stars for a long time and wait patiently for the new levels to open up. However, the new levels are so difficult that I am continually spending a large amount of coins to finish a level. Geez, throw me a bone once in awhile. This is getting tiresome and costly to play a game I enjoyed for many years. I challenge game mods to complete a level without spending. I am going to stop playing a game I enjoyed, challenging levels included, because of the constant need to feed the pogo money grab.durangobarbie14 days agoSeasoned Novice47Views1like2CommentsPogo Customer Service Phone Number
🛑 There Is NO Pogo Customer Service Telephone Number Pogo discontinued all telephone support several years ago. Any phone number that claims to be Pogo Customer Service, Pogo Support Team or Pogo EA Team is operated by scammers attempting to obtain your information and resources. The Rise of Spoofing Remember when caller ID first came out and you could finally see who was calling? Caller ID names were once dependable. Not anymore. 📍 Scammers can now alter caller ID names and make the call look like it's from any place - your local area code, a business, even official offices. 📍 They can purchase "burner numbers" - cheap, disposable phone numbers that can be replaced in minutes. If one number gets blocked, they just buy another. 📍 Local area codes don't mean local calls - Scammers can specifically use an area code because you're more likely to trust and answer it. 📍 If you have seen or received a phone number purporting to be Pogo Support - IT IS A SCAM. So, when your phone rings, the number you see might not be the real caller. That's exactly what "spoofing" means. You're not doing anything wrong — technology changed, not you. Scammers are simply taking advantage of it anywhere they can, hoping to trick good people who still trust their phones. How to Get REAL Support for Pogo Pogo Forums: Here you will find other players, Pogo Moderators and Pogo_Sconnie willing to assist with various questions. EA Help: Need help with account, billing, refunds and reporting a variety of other issues? Simply log in with your Pogo credentials. EA/Pogo Forums: Here you will find other players and EA Community Managers that will assist with various questions and concerns. ✅ All official Pogo support is FREE and never requires phone calls or payment. Please protect yourself and our community. If you happen to come across a Pogo phone number shared on the internet, receive an email instructing you to "contact us immediately", or visit a third-party website that requests you to call a Pogo number, it is 100% a scam! Legitimate companies do not post random phone numbers on sites that are not their own, email you asking you to call them, or ask you to call numbers from pop‑ups or ads. When in doubt, hang up and go directly to the official website on your own. 🌟Discover Pogo on these official platforms (links also at the bottom of the homepage of Pogo): Pogo on Facebook Pogo on X Pogo on YouTube Pogo on Instagram212Views3likes0CommentsPogo Insider Spotlight - 3/12 - EA_Lanna
Hi Pogoians, 👋 A new edition of Pogo Insider has just been released. 🫶 There's a lot of great news covered, but I wanted to spotlight these parts in particular: Daily Check-In Rewards: For the month of March, each day you log in, you’ll earn a reward just for stopping by. Buy All for Badge Collections: A new Buy All option for badge collections feature allows you to purchase an entire badge collection at once - at a discounted rate! Updates to Renewal Rewards: A change is coming to how Club Pogo renewal rewards are delivered. Instead of receiving a single lump-sum reward, gems will be released each month as part of the membership. Pogo Blogs Are Moving to Pogo Articles. This will happen in April. Game Sunsets on April 2: Reminder that Quinn’s Aquarium, A Way With Words, and Anagrams will sunset on April 2. Read the Pogo Insider for more on these upcoming events and challenges, game updates in the pipeline, and more! You can catch it here: 👉 Pogo Insider – 3/12 👈 Happy Gaming, - EA_LannaEA_Lanna21 days agoCommunity Manager123Views2likes0CommentsGame glitches lately - Unfair for the cost of membership
I am having major problems lately in both Daily Sudoku and Lucky Cat Bongo. I am due to renew soon, and am debating not doing so, as too many games are messing up now. You update things and then games won't load, play, or you get frozen out. For the cost, this is ridiculous. I come here to play games and relax. Lucky Cat Bingo just took my tokens (1000) as I was trying to lay the 4 board game. It came up, but was frozen on me, Numbers came up, but I couldn't do anything. I waited awhile, and when I refreshed, it just sat there loading and would do nothing. I could see tokens at 9 though. if it started, I'd have had to play free games to get that back. Also Daily Sudoku has been 'taking' my days counts away from me. If it's not every day, it's every other or so, Constantly does it after I KNOW I played them. I checked and saw they were shown as played that day. The only way to get them "back" if you will is to buy the keys. I don't buy gems, so when I am gifted the jeys I hold the, They have now ALL been used. This should not be happening. This is just unfair for the cost of membership. If you are going to post games, and constantly add more, or change games I can no longer win, I will think long and hard as to if I want to renew this month. rest assured, I know I will be the only one missing the games; but I don't like wasting that money for glitched like this. Am I the ONLY one having issues?94Views0likes4CommentsSome Solitaire facts I recently discovered that surprised me
I was recently reading about the history of Solitaire and came across a few facts that I honestly didn’t expect. Solitaire was originally added to early Windows mainly to help people learn how to use a mouse (dragging and dropping cards). For a long time, Solitaire was one of the most played computer games in the world. In the 1990s, some workplaces actually blocked Solitaire because employees were spending too much time playing it. The classic version most people know is Klondike Solitaire, but there are actually hundreds of different Solitaire variations. I always thought it was just a simple card game to pass time, but its history and impact on early computer users is actually pretty interesting.sapna12421 days agoSeasoned Novice40Views2likes0CommentsI play Solitaire regularly but something about it still confuses me
I’ve been playing Microsoft Solitaire pretty regularly, and there’s something I’ve always wondered about. Sometimes in Klondike Solitaire, the game feels completely stuck — like no matter what move you try, there’s just no way to finish it. I try different moves and strategies, but occasionally it still ends up impossible. So my genuine question is: are some Solitaire games actually unwinnable, or is there always a solution that I’m just missing? Curious to hear what other players think.sapna12421 days agoSeasoned Novice56Views1like2Comments
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