Re: SIMS 4 takes forever to launch

@Bluebellflora 

I have attached more screenshots. Hopefully, it is the requested information that you need. If not, let me know because I am still a little confused. Also, is there any way for you to remote into my computer using Microsoft Teams or something?

@amindlessgurl 

No, that's not really helpful as it doesn't show me the location, only that they exist, but thanks for trying! Let's try a different way:

Please open Terminal (Applications > Utilities > Terminal) and copy and paste the following command then hit Enter/Return:

find / -type d -name "*The Sims 4*" 2>/dev/null

After a while it will return the results of the search, if it seems to take a long time that's normal, just let it run whilst you do something else. The command prompt will reappear when it's finished searching. Please copy and paste the results in a post here.

@Bluebellflora 

Last login: Tue Nov 14 17:46:28 on console

lindseysworld@Lindseys-MacBook-Air ~ % find / -type d -name "*The Sims 4*" 2>/dev/null

/Library/Application Support/Origin/LocalContent/The Sims 4

/System/Volumes/Data/Library/Application Support/Origin/LocalContent/The Sims 4

/System/Volumes/Data/Users/lindseysworld/Desktop/EA Back Up/Electronic Arts/The Sims 4

/System/Volumes/Data/Users/lindseysworld/Desktop/Electronic Arts/The Sims 4

/System/Volumes/Data/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Desktop/Electronic Arts 1st Back-Up/The Sims 4

/System/Volumes/Data/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4

/System/Volumes/Data/Users/lindseysworld/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

/System/Volumes/Data/Users/lindseysworld/Applications/The Sims 4 Packs

/System/Volumes/Data/Users/lindseysworld/Applications/The Sims 4.app

/System/Volumes/Data/Users/lindseysworld/Documents/Electronic Arts/The Sims 4

/Users/lindseysworld/Desktop/EA Back Up/Electronic Arts/The Sims 4

/Users/lindseysworld/Desktop/Electronic Arts/The Sims 4

/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Desktop/Electronic Arts 1st Back-Up/The Sims 4

/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4

/Users/lindseysworld/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4

/Users/lindseysworld/Applications/The Sims 4 Packs

/Users/lindseysworld/Applications/The Sims 4.app

/Users/lindseysworld/Documents/Electronic Arts/The Sims 4

lindseysworld@Lindseys-MacBook-Air ~ % 

@Bluebellflora 

That's the thing, normally it does run super quick, but now it just loads and loads and never stops loading. I left it sitting for an hour and it still was just loading on the blue screen with the emblem bouncing up and down. When I open Origin, I click on "Play Sims", it shows me the light blue Sims 4 screen, then goes to the blue screen with the emblem and just loads and never gives me the chance to pick a family to resume or even start a new CAS.  

I'm currently having this same problem now and I genuinely think it has to do with the EA app replacing Origin. however I wish there was a way I could still play because we have NO idea when the EA app is going to launch.

yeah I know, I also know they're in the process of making an EA app for Mac users. which IMO is why my game is currently not loading currently. I'm a Mac user.

@Bluebellflora 

Sorry for the late response, work has had me busy. But I completely removed the EA from my documents folder to my desktop. I have even tried renaming the file "Electronic Arts Old" to reset the game. In the past, this has worked but now it's not. I have attached another screenshot to show you the location of my folder. I've tried doing all the steps again as far as clearing the cache, resetting Origin, restarting my computer, etc., but it is still not loading. However, you made a great point to try setting up a new user account on my Mac and seeing if I can play. So I will try and let you know. My only concern is losing my game progress. Do you know of any way for me to get my saves back if this does work?

@amindlessgurl

Your saves should be safely stored in the Sims 4 saves folder. If the new account works you can copy them over via USB/iCloud/Public folder.

What do you mean by 'clearing the cache'? Sims 4? Origin?

@Bluebellflora 

OMG YOUR SUGGESTION WORKED!!!!!!! Thank you, thank you, thank youuuuu!!!! 

And what I meant by clearing my cache is that when I was trying to troubleshoot by myself, I seen a video that said to try clearing the cache on my Macintosh HD drive. So I would click Go > Computer > Macintosh HD > Library > Caches , then clear the cache on my computer. 

Also, to get back my saves, I am a little confused. Were those the steps to get back my content? Or were those different options on how to get my saves back? Am I able to just go back to my main account, open Finder > iCloud Drive, then drag the EA folder in the drive?

@Bluebellflora 

What I meant by content is my saves, my bad for the confusion. And I'll make sure not to clear my computer cache like that anymore. 

Bad news, it stopped working againnnnn ☹️ Last night, I created a new user account on my Mac titled "My Sims". Before I moved my EA folder in my iCloud Drive, it had let me start a new game. I even saved it, exited completely off of Sims, loaded the game again, and it was working.

Today when I got home from work, my computer was dead. I charged it, accessed my main user account, and moved my EA folder containing my saves into my iCloud. After the files were finish uploading on the new user account, I went to play and it just kept loading again. So then I tried resetting Origin again and it didn't work. Then I tried restarting my sims by moving the file on the desktop and renaming the file "Electronic Arts Old." It created a new EA folder, but still didn't load.

Do you think there is a possibility that once I shut down my Mac, it somehow affects my game, even when I make sure Sims is completely closed before shutting down? 

Lastly, at this point, do you think I should try removing my saves back out of my iCloud > delete the new user account I created > create a new one > try shutting down then turning back on my Mac, just to see if it works? If it does work, do you think I could have a corrupted file in my saves causing this to happen?

Mine is still nor working too ☹️

@amindlessgurl 

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@amindlessgurl wrote:

@Bluebellflora 

Bad news, it stopped working againnnnn ☹️ Last night, I created a new user account on my Mac titled "My Sims". Before I moved my EA folder in my iCloud Drive, it had let me start a new game. I even saved it, exited completely off of Sims, loaded the game again, and it was working.

Today when I got home from work, my computer was dead. I charged it, accessed my main user account, and moved my EA folder containing my saves into my iCloud. After the files were finish uploading on the new user account, I went to play and it just kept loading again. So then I tried resetting Origin again and it didn't work. Then I tried restarting my sims by moving the file on the desktop and renaming the file "Electronic Arts Old." It created a new EA folder, but still didn't load.

Do you think there is a possibility that once I shut down my Mac, it somehow affects my game, even when I make sure Sims is completely closed before shutting down? 

Lastly, at this point, do you think I should try removing my saves back out of my iCloud > delete the new user account I created > create a new one > try shutting down then turning back on my Mac, just to see if it works? If it does work, do you think I could have a corrupted file in my saves causing this to happen?

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It must be something related to your saves (annotated your post above to try and show visually why). When you say "Then I tried restarting my sims by moving the file on the desktop and renaming the file "Electronic Arts Old." It created a new EA folder, but still didn't load." do you mean you renamed the Electronic Arts folder? I'm being particular, I know, but when tech. troubleshooting it is really important to use the correct terms to avoid confusion. Files and Folders are not the same thing. 

Could you upload your saves folder to a file sharing site and PM me the link to download? I can test in my game.

No theory, just feelings.

I moved the Sims 4 folder to my desktop and it's still just loading, I don't even make it to the screen to start a new game or load an existing one.

I removed all of my mods and cc and it's still just loading.

I don't want to lose all of my saves. however every time I try to load the game I have a new lastexemption_63 or lastcrash