Re: The original 163 account can't find customer service
@31bye For information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team), click here.
Forum Discussion
8 Replies
- This is exactly the method I mentioned. It's the only method provided by the customer service. However, the initial email of my account is a 163 email, which has been blacklisted by EA, making it impossible to create a case or file a dispute. I can't use this method. Is there no other way to contact the EA TOS Team?
Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as hacks or bans, only the TOS team can help you, and there is only 1 way to contact them.
Have you tried changing the email associated with your account? Chat here:https://help.ea.com/en/solutions/?product=apex-legends&topic=update-ea-account-email
- Unfortunately, even changing the email won't work because it's judged based on the initial email, which prevents me from creating a case. I went through great difficulties to finally recover my email and received the verification code from EA to retrieve my account. I've exhausted all possible methods to help restore my account, but it seems that individual efforts are just too insignificant. I suspect that the large-scale leakage of 163 email accounts led to hackers stealing and selling accounts for cheating, resulting in bans. Therefore, EA uses artificial intelligence to identify and ban accounts, and has also separated the account unbanning business from human customer service. Only artificial intelligence technology can counter the large-scale gray market of cheats in China. I'm just a tiny victim in this situation. EA has completely abandoned players with 163 initial emails. That's why EA only provides one way to unban game bans that I can't use—this artificial intelligence identification. It's regrettable that I have to leave Apex, which I love so much. Perhaps God wants me to focus on my studies.
Afaik the ban system allows 3 appeals, and each appeal is handled with by a different individual.
- Does the ban history show all records? I only see one ban record. If it only displays the most recent ban, then it's indeed possible that my account was banned and unbanned multiple times within a year. If that's the case, I'm really at a loss for words. My account has been completely ruined by those people.
Thank you for your reminder, but since the EA account was stolen due to the email being hacked, when I wanted to recover my account, I first needed to recover my email. When I accessed my email, there were no EA emails at all because it had been set to not accept emails from EA. Moreover, the email account had been canceled, which even prevented me from receiving EA’s verification code properly. It wasn’t until I created a new EA account with the email that I was able to receive the verification code email from EA. Despite having no experience with internet-related issues, I managed to recover my EA account by trial and error. I am proficient in computer network protocols, which means I understand email protocols, yet it still took me a great deal of effort to recover the account.
- Since there is only one record, and I am unable to file a dispute through the webpage, I am wondering whether this is due to the initial email being a 163 email, or because my game account has been banned and appealed three times by the bad actors, which prevents me from filing a dispute normally?
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