Re: Hi , i cant log into the companion app or the the web app

I talk with ea rep and they're investigating. I can log in from different account but every time I open a pack I get server error message and I get logged out. So there is some server problem.

When i asked the support they told me to poste on the forum as they dont know 😅

Great. As I said there is deffenitley something up with the servers as even on the account I can log in with I have issues. Hopefully they'll fix this today, not in a week or something.

Hey all, 

We see that some of you tried to log in from another account and have been able to access it with no issues. It could be an issue related to the account, but to be sure, we suggest performing the following steps:

Companion App

• Remove the FC 24 companion App.
• Perform a clear cache of your device.
• Download and install the companion App and try to log in.

Web App

• Go to Settings > Sign Out.
• Perform a clear cache of your browser (here is the guide for Google Chrome)
• Try again to log in to the Web App.

Let us know if the steps above helped you to fix the issue.

Hi,

I have cleared my cache and my issue still exists (kick out after opening a pack)

There is still something wrong if you can login.  You cannot open packs effectively.  You get kicked out with 'login unavailable' after each pack.

So its either,

1. you cannot login.

2.  if you can, you cannot open packs as it kicks you out after everyone opened.

This is the problem on their end for sure. If you open a pack there is a message that there are problem with log in services and the team is working on it. 

Same here, I got two account, one for me and one for my son. My son's account work without any issue but mine keep saying EA account server not available for either web app or iOS app.

Hi nope its still doesn’t work for some account apparently 

Last Update: The issue has been fixed

Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.

Please share the following info so that we can report them to our Team for further investigation:

• Main Platform: PlayStation/Xbox/PC
• Account:
• Date/Time error occurred: (Please add your Time Zone)
• Region:
• Error message shown:
• Screenshot. 

Thank you

UPDATE: The issue is under investigation. Thank you for all the examples provided.

Please share the following info so that we can report them to our Team for further investigation:

• Main Platform: Xbox
• Account: lfcjohn (xbox gamertag)
• Date/Time error occurred: 18 Jul 2:00pm (GMT+7)
• Error message shown: When login web app or iOS app, EA account Servers Unavailable. I can enter UT mode at Xbox, and If i login and try the web app or iOS app, the system will notify that I'm currently login at console and ask me to logout if using web app.
• Screenshot. 

• Main Platform: PlayStation
• Account:  LetsPlayGames79
• Date/Time error occurred: (Please add your Time Zone) 15:11 bst
  
• Region: UK
  
• Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
  
• Screenshot. Attached
  

• Main Platform: PlayStation
• Account:  ramram09
• Date/Time error occurred: (Please add your Time Zone) 9:24 EST
  
• Region: US
  
• Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
  
• Screenshot. Attached

Main Platform: xbox

Account: tengosteve

Date/Time error occurred: (Please add your Time Zone) 9:12 CET(germany)

Region: germany

Error message shown: On web app, a, it says  "ea account servers" unavailable and then the app restarts 

Screenshot. Attached

• Main Platform: PlayStation
• Account:  Indieglo
• Date/Time error occurred: (Spain) 16:45
  
• Region: Spain
  
• Error message shown: "EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
  
• Screenshot. Attached

Any updates?

@EA_LeonSK
Platform: Playstation
Account: anonimus-john
Date/Time: 8:25 Thursday, 18 July 2024 (BST)
Region: UK
Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts. Console is unaffected.

• Main Platform: PlayStation
• Account: ZeusGaming_91
• Date/Time error occurred: 18/7 9 am GMT+4
• Region: middle east (Oman)
• Error message shown: 

  We're currently having trouble with login services. While we work on it, you can try to log in from your Console or PC to get the full Football Ultimate Team experience.

• Screenshot. 

Platform: XBOX

EA ID : fifanewlookseven

Date:19-Jul-2024

Region: Germany

Error: EA Account Servers Unavailable, There was a problem to connecting to the EA Account servers, your internet connection and try again.

• Main Platform: PlayStation
• Account:m1stie
• Date/Time error occurred: 18.7 6am CEST
• Region:Czechia
• Error message shown:"EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
• Screenshot. 

PC

Region - UK

Error Msg - There was a problem connecting to the EA account servers. Please check your connection and try again.

Platform: Playstation

EA ID : SmartyMcCool

Date: 19-Jul-2024 

Region: Germany (UTC +2)

Error: EA Account Servers Unavailable, There was a problem to connecting to the EA Account servers. Please check your internet connection and try again.

I experienced the issue the first time around 12hrs ago. Since then, I can't enter the EA companion app anymore. I am on vacation currently and can't double check to log in with the console. The past 4 days, since I am using the WiFi of the hotel, I never experienced any log in issues. While using my SIM card's mobile connection, I never experienced such issues either.

I cleaned up the app's cache, but that didn't help. I even fully removed the app and installed it again. This didn't help too.

Sometimes the loading animation runs eternally, after I entered my credentials. Commonly I see the error message immediatly. 

• Main Platform: Xbox Series X
• Account: CZfaNatiK
• Date/Time error occurred: 18.7 6am CEST
• Region:Czechia
• Error message shown:"EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
• Screenshot. 

Same for me

• Main Platform: PlayStation
• Account EA ID: MOBIN__POORII
• Date/Time error occurred: 19-Jul-2024
• Region: Germany
• Error message shown: EA Accounts Servers Unavailable

I've had this issue for the past 24 hours also, PS4