As the title says - I was breached through origin launcher, wrongfully banned. I'm not here to preach my case lol BUT for those who have actually gotten a reply from this team, about how long did it take? Starting to think these guys don't exist lol, can't call/email or contact them in any way - they can only contact you which is discouraging when you're waiting over a week now.

How is that right at all lol, I wasn't even playing the account and EA customer service even said how obvious it was that I wasn't the one playing, different launcher, log in location, etc. As a customer, who spent a good amount of their hard earned money with this company - it shouldn't take a day to ban a breached account, and a month to investigate 5 minutes of footage.So acknowledging it wasn't said customer who caused the ban, but keeps said customer who gave the company money banned? Doesn't make any sense to me.At the end of the day they're only hurting themselves as now I can't even look at another EA game even if I wanted to because the account is banned.EA won't get a penny more of my money just off principle - for such a big company they really know how to make the customer feel like they could care less about ya.

@LaughingSharko yeah man imagine spending over $300 on battle passes on character editions to risk all that by using aimbot an software in non cometitive mode, where wins dont even matter.

@LaughingSharko I could see why you wouldn't care but when it happens to you, you're gonna remeber these forums - and i'm in IT dude I get some of the best anti virus for basically free, malwarebytes, bitdefender and a few other programs and i'm not talkng the free version. If anyone has protected information it's me. Not here to prove my innocence, it's not like your the ToS team I could care less what you think - I already know nothing nefarious on my end happened. I'm here to voice how it's Bullsh*t that a ban can take 1-2 days to do yet 1-2 months to repeal. No matter what rebuttal you have man you can't change my mind that's bad customer service, not to mention the fact you can't reach them once said case is already "in progress" you can just twittle your thumbs and hope you didn't waste money, but a simple look at the forums will show it's happened to many more than just me.

@sugeb609 A simple look at the forums shows there are a lot of cheaters who coming crying when they get punished for cheating. It's amazing how many people get "hacked" from other countries because the other people are so desperate to use other people's accounts and play like 5 matches, and spend tokens that the hacker won't be able to use ... yeah, I'm sure all those stories are legit.

@LaughingSharko i so agree..so manny whining peeps here.someone else hacked my acc and cheated and now i demand it back... yea right.

Banned, waiting on Terms of Service

26 Replies

E9ine_AC
Hero+
5 years ago
@sugeb609 Hey there, I am sorry this has happened. The account in reality did not get falsely banned. Someone on the account indeed did breach the TOS at hand. So if you was breached and someone gained access to that account they did something that breached the TOS. So this is not a false ban they did break the rules. While it was not you the game does as its designed and ban from what information they can see on their end.

Wait times can vary. With the pandemic, 10's of thousands of tickets come swarmming in daily. So wait times can be up to a month or so. All tickets are sent to EA themself so they have quite a work load with how many games they actually operate. So all there is to do is wait for the response from them. Forum Mods sadly can not access that information.
sugeb609
5 years ago
How is that right at all lol, I wasn't even playing the account and EA customer service even said how obvious it was that I wasn't the one playing, different launcher, log in location, etc. As a customer, who spent a good amount of their hard earned money with this company - it shouldn't take a day to ban a breached account, and a month to investigate 5 minutes of footage.

So acknowledging it wasn't said customer who caused the ban, but keeps said customer who gave the company money banned? Doesn't make any sense to me.

At the end of the day they're only hurting themselves as now I can't even look at another EA game even if I wanted to because the account is banned.

EA won't get a penny more of my money just off principle - for such a big company they really know how to make the customer feel like they could care less about ya.
LaughingSharko
5 years ago
@sugeb609 In the world of VPNs and easy-to-purchase technology, pretending "hacking" is pretty easy. I imagine it takes a while for the team to confirm or not.
sugeb609
5 years ago
@LaughingSharko yeah man imagine spending over $300 on battle passes on character editions to risk all that by using aimbot an software in non cometitive mode, where wins dont even matter.
sugeb609
5 years ago
@LaughingSharko I could see why you wouldn't care but when it happens to you, you're gonna remeber these forums - and i'm in IT dude I get some of the best anti virus for basically free, malwarebytes, bitdefender and a few other programs and i'm not talkng the free version. If anyone has protected information it's me. Not here to prove my innocence, it's not like your the ToS team I could care less what you think - I already know nothing nefarious on my end happened. I'm here to voice how it's Bullsh*t that a ban can take 1-2 days to do yet 1-2 months to repeal. No matter what rebuttal you have man you can't change my mind that's bad customer service, not to mention the fact you can't reach them once said case is already "in progress" you can just twittle your thumbs and hope you didn't waste money, but a simple look at the forums will show it's happened to many more than just me.
LaughingSharko
5 years ago
@sugeb609 A simple look at the forums shows there are a lot of cheaters who coming crying when they get punished for cheating. It's amazing how many people get "hacked" from other countries because the other people are so desperate to use other people's accounts and play like 5 matches, and spend tokens that the hacker won't be able to use ... yeah, I'm sure all those stories are legit.
B3ntar
5 years ago
@LaughingSharko i so agree..
so manny whining peeps here.

someone else hacked my acc and cheated and now i demand it back... yea right.
B0n3SawMcSizzla
5 years ago
It happens all the time and some people get their account back afterwards. We have direct evidence on May 12th that EAC has issues and we have also have evidence of widespread hacking. It also defies common sense that someone would play the game for 2+ years on the same account, spend hundreds of dollars, then just decide to try cheating. Maybe you think if you kiss TOS bootay enough it won't happen to you?
E9ine_AC
Hero+
5 years ago
@sugeb609 Im sure Solar Winds also thought they weren't touchable. No matter the security someone out there is smarter. That is a company who houses all national security secrets and more. Yet they was compromised with open doors to every single government agency.

I also am in the IT field and can without a doubt say no matter what programs you use they still can get in. Malware bytes only looks for specific things and at times lets a good bit get past the protection and not be detected. Major memory injectors to be exact. Bit defender and others also have their flaws of things they can not pick up. I been in the industry over 20 years and ive yet to ever see a company prevent hackers let alone a regular user.
B0n3SawMcSizzla
5 years ago
The only thing suspect I can think of is I downloaded the newest version of CPU-Z and accidentally installed some free demo extraction program. I doubt that would compromise my system so hackers could use me as a beta tester for some cheat software?