Community ManagerI'm not saying the problem is definitely on your end. We just can't be sure without going through troubleshooting. If you change your mind about this and want to keep working on it, let me know. Otherwise, you'll just have to wait and see if we find any issues here.
nothing wrong with my connection...everything is in working order.
I have also looked up the error codes, in which code:net is a server side issue and not a client side one...yet I get penalized for this? okay cool. Again with error code..invalid token..this seems like its also an error on behalf of your servers considering nothing on my side is restricted.
as for the heart beat...I'm guess this error is very new...obviously.. and its only happened once for me so far. but again obviously not my issue....how can an error involving seers ability be my issue???? and yet I got reduction of points for it.....thank you for asking me if I have connection problems regarding this error.
Community ManagerI don't have any details on the Seer issue, unfortunately. Without actually going through troubleshooting, we can't be sure there's nothing going on with your connection. Again, just let me know if you change your mind. Without that, I can't report this as an issue on our end.
I'm not 100% what you want but I have used my MacBook for testing end to end connection (although i play via PS4)
here are my results for trace
1 172.20.10.1 (172.20.10.1) 4.075 ms 1.909 ms 1.477 ms
2 * * *
3 10.53.85.129 (10.53.85.129) 20.886 ms 28.882 ms 17.880 ms
4 10.53.62.82 (10.53.62.82) 20.929 ms
10.53.62.83 (10.53.62.83) 23.007 ms 25.751 ms
5 10.53.60.96 (10.53.60.96) 20.686 ms 23.411 ms 17.794 ms
6 10.53.60.131 (10.53.60.131) 20.918 ms 23.261 ms
10.53.60.130 (10.53.60.130) 20.073 ms
7 10.53.62.103 (10.53.62.103) 32.244 ms 20.948 ms
10.53.62.102 (10.53.62.102) 20.295 ms
8 * * *
9 10.53.166.81 (10.53.166.81) 28.963 ms 26.810 ms 18.898 ms
10 10.53.104.117 (10.53.104.117) 23.551 ms
10.53.104.121 (10.53.104.121) 30.142 ms 23.414 ms
11 10.53.119.26 (10.53.119.26) 57.254 ms
10.53.119.30 (10.53.119.30) 28.986 ms
10.53.119.26 (10.53.119.26) 30.036 ms
12 103.19.164.125 (103.19.164.125) 53.063 ms 25.502 ms 144.056 ms
13 hnk-b2-link.ip.twelve99.net (62.115.51.113) 171.678 ms 169.952 ms 343.472 ms
14 * * *
15 hnk-b1-link.ip.twelve99.net (62.115.135.142) 99.427 ms 63.699 ms 59.910 ms
16 * * *
17 sjo-b23-link.ip.twelve99.net (62.115.142.64) 222.060 ms 237.596 ms 307.826 ms
18 level3-ic333037-sjo-b21.ip.twelve99-cust.net (80.239.195.63) 306.261 ms 222.145 ms 213.091 ms
19 * * *
20 4.79.23.202 (4.79.23.202) 314.192 ms 299.616 ms 279.014 ms
21 159.153.92.10 (159.153.92.10) 284.939 ms 367.191 ms 409.318 ms
22 *
and for path.
1 172.20.10.1 (172.20.10.1) 2.779 ms 1.849 ms 1.981 ms 1.866 ms 1.843 ms 1.862 ms 1.853 ms 1.833 ms 2.827 ms 1.928 ms 2.077 ms 1.847 ms 2.060 ms 2.464 ms 3.555 ms 1.698 ms 1.775 ms 1.851 ms 2.041 ms 1.912 ms 3.859 ms 1.847 ms 1.720 ms 1.871 ms 2.116 ms 1.776 ms 3.538 ms 1.686 ms 1.780 ms 1.738 ms (0% loss)
2 *
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Community ManagerIf you happen to have access to a PC, please run the test there. It generates more in depth results. Regardless, those hops with *** in them mean there's a connection problem with that server. You also have some very high ping times, but that could be due to your location. This test server is in the US. If you're closer to Europe, it would be good to run the test again, but use the IP listed in the instructions for Europe instead.
The point is that EA and Respawn need to make the Abandoned Penalty only apply if you choose to just quit. Not if you get kicked or your power goes out or your internet unexpectedly goes down. It’s annoying to put in the time and get treated like that when the issue is out of your control. It’s a shame
Community Manager
