Forum Discussion

weidaiguangw's avatar
weidaiguangw
New Novice
2 months ago

About Apex anti-cheat

I want to know if the Apex anti-cheat auto-ban script will conflict with Tencent ATC anti-cheat.

Today I played Apex at an esports hotel. I entered the game while Tencent's ATC anti-cheat system was running. In the afternoon, my account was banned. However, previously, it was not allowed to enter Apex while ATC was running, so maybe a conflict caused my account to be banned?

Just three years ago, my original account was hacked; the hacker used cheats to play on my Apex account and emptied my entire Steam inventory. At that time, I had already played for 1600 hours. But today, for reasons I completely don't understand, and without any hacker involvement, the account was automatically banned by the system. I had played this account for nearly 800 hours and had previously sent an email to EA support but received no response. Now I am submitting an appeal again, hoping to get some attention. I have noticed that recently many players in China have been banned for the same reason, which is very perplexing. We love this game deeply, but the feedback we have received from the game’s official support has made us feel very frustrated.

Why can't the issues faced by players who love this game be properly resolved? Moreover, it is very difficult for us to contact professional technicians to handle these problems.
In short, we all hope that Apex becomes a better game. This is the most enjoyable battle royale game I have ever played, bar none. I sincerely hope that the Apex official team can pay attention to these issues and address them, and also establish a presence on some media platforms in China. This way, we can receive feedback more promptly, and updates can reach us faster, allowing everyone to stay informed more quickly.

7 Replies

  • Maybe you really don't take those of us who genuinely love this game seriously.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 months ago

    weidaiguangw​ 

    Oh my.....

    Read this: Players/Parents, video game control is in your hands. Account Security 101: | EA Forums - 12556453 

    There is a lot of useful info in the blog above as well as links to EA's ToS team and Help site/s. Thes could help with a ban appeal. 

    I actually think that the issue at hand is that you used unsafe hardware to access your account. An E-sports hotel is just a glorified internet cafe.  All sorts of bad thing can happen to gaming and personal accounts when you access them via this method.  You do not know what software is on the PC etc that is collecting your personal information. Not just your gaming information. 

    Key stroke logger etc. There could even be cheating software on that and you would not know. 

    At this point I would not be as worried about the gaming account. You should probably make sure your e-mail acccount/s have not been compromised as well as any other type of account that you may have accessed there, banking, credit card, other payment methods, cell phone etc. 

    You do not even know who used that hardware in the past and or if that hardware has a hardware ban on it. 

  • Does anti-cheat even work? When I play "Wilcard mode," I see anywhere from a dozen to several dozen cheaters every day.

    I guess it doesn't work, considering there are so many cheaters. :)

  • weidaiguangw's avatar
    weidaiguangw
    New Novice
    2 months ago

    I know, but there is nothing wrong with my email or related account information, and there have been no logins from other locations. As a peaceful gamer, I never intended to gain enjoyment from the game through cheating; on the contrary, I prefer to keep playing to improve my gaming skills. Moreover, the appeal process is so slow that true fans of this game are left confused, like an abandoned wife at home, unsure of what to do.

  • weidaiguangw's avatar
    weidaiguangw
    New Novice
    2 months ago

    I think he will only ban regular players. I believe those hacker players often use various methods to evade cheat detection.Well, perhaps right now the biggest turning point that Apex or EA is facing regarding anti-cheat scripts, I hope the official team can hear our voices.

  • weidaiguangw's avatar
    weidaiguangw
    New Novice
    2 months ago

    Asmodeus566​ After clicking 'Contact Us' on the EA Help website, I filled in the information and clicked submit, but there was no response at all. I have no idea what is going on. ...

  • vVv_Bjoergen_vVv's avatar
    vVv_Bjoergen_vVv
    Rising Veteran
    2 months ago

    They've been listening to this for 26 seasons, and it's getting worse with each passing season. We're approaching a tipping point in this game, if we aren't already.