Community ManagerSpliiffBeanzz
If you played on Xbox for years, that would have been while your Xbox account was linked to a different EA account.
The EA account you're posting from has only launched Apex on Xbox for the first time very recently, meaning your progress is on an older EA account.
You'll need to locate and re-link your Xbox account to whichever EA account that was in order to try restoring any progress.
If that older EA account is one with an email address you can no longer access, you'll need to contact support to have them help update that information.
Community Manager
