Forum Discussion

Newcomer

14 hours ago

Account was reset out of no where

I booted up the game last night and prompted me to sign back in to my EA account. Upon doing all the necessary steps, I found that EVERYTHING was lost and my account was reset back to level 1. I’ve b...

Newcomer

14 hours ago

Hello. I started playing Apex in 2022. During this period, I was busy with work and didn't have time to play games. Recently, when I opened the game, I found that my account had become level 1. I am looking forward to your help in retrieving the correct account. My account was not logged in from October 2023 to April 2023. thank you very much. Wishing you a good day.

Midnight9746
Hero+
14 hours ago
Antony0hhh At any point, did you unlink any platform account from your EA Account?

oOMiaozaOo wrote:
My account was not logged in from October 2023 to April 2023.

oOMiaozaOo Did you mean April 2024?

Furthermore, are you signing into the correct EA Account, (and if you are playing on a platform account, is the platform account still linked to your EA Account and hadn't been unlinked before in the past?)
- oOMiaozaOo
  Newcomer
  5 hours ago
  
  Hello, thank you for your reply. My EA account is associated with Steam. But I have never unlinked it, and I logged into Apex game using my EA account without any of my previous game props or levels. I can confirm that I am logging into the correct EA account.