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ladystarkx's avatar
ladystarkx
5 years ago
Solved

Apex Account Banned (No Reason) After Transferring to Steam

I decided to download and transfer my apex account to steam, as I never launched origin. Was not banned before I transferred my account. Then, after downloading it on steam, BAM suddenly my account is banned. After months of not playing I get an email right after saying I was banned for not following guidelines? I haven't played in months?? How can I be banned if I haven't played in months???

I have tried submitting multiple claims now to get my apex account unbanned, as I hadn't played for months on end, re-downloaded on steam and suddenly was banned after installing on steam, and connecting my account. Every time I go to submit a claim for my account to try and get unbanned, it will not submit. It gives me the "resume" option, and when I click it the form shows that nothing is filled out, despite me filling it out multiple times over. I have been waiting for over a week now as well for a response, despite it saying it will only take 72 hours. This is incredibly frustrating as I just want to play apex and get my account unbanned as I was banned for no reason. But the only way to try and get unbanned is bugged is not working. This is beyond frustrating. 

  • EA_Darko's avatar
    EA_Darko
    5 years ago

    You will need to speak to our Terms of Service team @ladystarkx.

    If you have already created a case with the team then I would recommend waiting for them to respond. If you create multiple cases for the same issue then our team will close any duplicates cases. 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

18 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    You will need to speak to our Terms of Service team @ladystarkx.

    If you have already created a case with the team then I would recommend waiting for them to respond. If you create multiple cases for the same issue then our team will close any duplicates cases. 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

  • Po1sonHe4rt's avatar
    Po1sonHe4rt
    5 years ago
    @EA_Darko darko nista mi nevalja nikako da me odbanaju neznam sta je ocu da mi se ovo rjesi jer ako moram igrat apex na novom akauntu necu igrat apex jer jebemu sve necu da me banate tako doslovno nista nisam radio nisam hako nisam diro game foldere i nisam koristio nikakvi third party stuff jedino ako se steam ne konta ko neki third party
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Po1sonHe4rt, when posting on the English AHQ boards please ensure that you are posting in English.

    Darko 

  • dab_eieneke's avatar
    dab_eieneke
    5 years ago
    @ladystarkx Yo ive got banned today , transfered my account too on steam .... I played 72 hours withouth problems , and now I am banned and remember I am using Valorant vanguard , And it say i am banned for cheating :D
  • ZdhuxXx's avatar
    ZdhuxXx
    5 years ago
    @ladystarkx Same here man, haven't played for 2-3 months and this morning I got banned, for no damn reason. Loading screen said to change the password so I did and baaaaaaang, Banned. I waited for so long to play Apex on Steam, and support from EA haven't done anything, no wonder people say it's bad. Just help you customers and players EA plz
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @ZdhuxXx, if there is a ban on your account then you will need to appeal it with our TOS team.

    Darko 

  • ZdhuxXx's avatar
    ZdhuxXx
    5 years ago
    @EA_Darko Actually there is, I already sent the ticket a few times but I got the email that my case is closed. So I really don't know what is happening and why did I get banned for not playing for some time. Could be a mistake maybe.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @ZdhuxXx, if you have opened a case with our TOS team then our team will email you the outcome of their investigation once it has been completed. 

    Darko 

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