APEX account was blocked by the TOS team by mistake
My APEX account was blocked by the TOS team by mistake.After three appeals, the TOS team sent me an email regarding the final decision not to terminate the ban.Since I have never cheated in a game, I cannot accept this outcome.In view of the problem of APEX updating back some time ago, I think there is a possibility that my account was blocked due to data errors. I hope the TOS team can further investigate and provide relevant evidence that I cheated in the game (for example: which game has an abnormality) behavior, why it is judged as abnormal).If no cheating is found, please remove the ban from my account immediately.Of course, if you need my cooperation during this process, I will fully cooperate.The above are some of my demands for your company's TOS team.The following are some of my views on your company’s appeal mechanism: First of all, your company’s TOS team’s notification email for game account ban only reflects the type of violation and does not provide specific cases (since I don’t understand how the TOS team determines account violations, so Can't understand why the corresponding case is not provided), it seems illogical to me.For example: you are a policeman and you have caught a criminal suspect. If you want to prosecute the criminal suspect, you cannot directly say what crime the suspect has committed, but you need to provide specific evidence of the suspect's crime.I think this is only logical.Secondly, there are also big problems with your company’s grievance mechanism.Customer service does not have sufficient authority. All they can do is transfer users' complaints to the TOS team, and there is no deeper communication with the TOS team.This has resulted in many complaints being made in a formal manner according to the process, and the actual problems have not been fed back and resolved.Finally, I would like to reiterate the established fact that I did not cheat in the game.That's why I posted a post on the forum, hoping that the relevant person in charge of the forum could investigate the matter after seeing it.I'd like to thank you in advance for your help.
Hey there,
If your account was banned accidentally, that's super sucky! I'm so sorry to hear that. As a member of the forum team, while I can't access TOS cases or overturn bans, I can offer some advice as it sounds like you genuinely think there may have been a mix-up here.
It'd be worth reaching out to the TOS team again. Let them know why you suspect there may be a misunderstanding. For example, you mentioned feeling it could be related to a data error during an APEX update. Whatever it is, lay out your points clearly and logically - just like you've done here and a member from the TOS will look into it again for you.
By the way, your thoughts on the appeals process are insightful. TOS are always looking to improve and your feedback helps with that. I'd suggest adding those at the end of your appeal with the TOS team so they can take note of them internally.
I hope you get great news back,
Take care,
EA_Lanna
