Forum Discussion

Rising Rookie

11 days ago

Solved

Apex case update

I ecently submitted a case and am waiting for a response. it was escalted and sent to the team id just like to know where can i go to get an update? thanks

missing content

playstation

progress issue

EA_Mako
10 days ago
Hey Smellbag0_0,

Your case history page here will be the best place to keep track of your current case(s), check responses from earlier cases, or resume a previous case if you need to have another advisor check back into things.

We wouldn't be able to provide specific details about an escalation here, but once the team has any updates for you they should be provided through the case on that page. Thanks for the patience while they're taking a look!

Smellbag0_0

Rising Rookie

8 days ago

thanks for the reply.

so i did as you said and went to the case and asked for an update just for them to say 'ah i see your issue has been passed to the team so i cannot help you with your issue' and also still no update via email or in game or anything at all absolute radio silence. this is the second case i opened about this issue the first one being about 4-5 weeks ago now and in the case of the first one its the same. radio silence.

all i want is an update weither that be were looking into it, im in queue to have my issue looked at or if they couldnt find a solution.

EA_Mako

Community Manager

8 days ago

Hey Smellbag0_0,

Just looking over the recent case, I wouldn't expect to hear anything different than what we've already covered extensively.

The only thing that can help your situation at this point is to locate your old EA account.

As we'd also discussed in your previous thread, I do understand you updated the email on this account to yours, as it was previously using another email. I also understand you're still seeing a few things from the PlayStation account here now, and that you've been playing on PlayStation since 2019.

None of these things are an issue, however. Updating an email on an EA account does not change the account itself. Seeing a few items here from your old PlayStation account is absolutely normal as well, and we can both agree you had played on that PlayStation account before 2023.

What is also true is the fact that this EA account was not created until 2023, and your PlayStation account was linked to a different EA account in the past. This is the sole factor causing the problem for you here. There are two different EA accounts being used, and the progress you're missing is on the old EA account.

The only way to clear this up is to re-link your PlayStation back to the old EA account. This is not a bug with the system or account, it's purely an issue of the PlayStation account being linked to the wrong EA account.