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NotSwooosh's avatar
NotSwooosh
2 years ago
Solved

Apex coins went to wrong account due to a account linking issue

Hello, I was told by EA support to create this thread as I bought enough apex coins to recieve a guranteed heirloom as that was something that Ive always wanted to have but for some unforseen reason the coins went to my secondary account where I now have the heirloom and skins from opening the packs. I contacted support to get immidiate help regarding this issue and was promised that they would transfer the skins over to my main account, but that did not happen. I have been in contact a few times and been told the same thing over and over again. I contacted support earlier today and they were helpful for once and told me to report a bug over here regarding the issue so that EA Support would contact me via this thread when the skins have been transfered. 

  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @NotSwooosh,

    I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.

    I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.

    Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.

    Do feel free to leave feedback on any prior advisor chats from your case history page here. 

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @NotSwooosh,

    I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.

    I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.

    Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.

    Do feel free to leave feedback on any prior advisor chats from your case history page here. 

  • NotSwooosh's avatar
    NotSwooosh
    2 years ago

    Should I contact a support agent again then? I only posted here due to a EA Chat agent telling me that the skins would be transfered over if I created a thread over here and that an agent would fix it for me. I'm mostly frustrated over a few rare skins that I'd like to use with my heirloom. I've been told by EA Chat Support Agents that the skins have already been transfered over but it seems like they never did anything. How should I proceed with this?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @NotSwooosh 

    You're welcome to leave feedback on the advisors and previous conversations you had, but we cannot transfer skins or content from one account to another.

    Contacting support again wouldn't change this or allow them to transfer the items. Unfortunately that's never been possible, so I'm not sure why that was mentioned as an option.

  • NotSwooosh's avatar
    NotSwooosh
    2 years ago

    Thats really unfortunate as I was promised that they would fix it and I hoped that they would have been transfered over. Is there any option to even have my most important skin transfered over as I had been told that everything would have been transfered? But either way thank you for clearing this up

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @NotSwooosh,

    I can understand you'd just want to get your favorite skins consolidated at least, but unfortunately we cannot transfer any content between separate accounts, sorry.

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