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NotSwooosh's avatar
NotSwooosh
2 years ago
Solved

Apex coins went to wrong account due to a account linking issue

Hello, I was told by EA support to create this thread as I bought enough apex coins to recieve a guranteed heirloom as that was something that Ive always wanted to have but for some unforseen reason ...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @NotSwooosh,

    I'm sorry for the confusion here, however this is not a situation we can assist with on the forums.

    I do see in your earlier chats you had mentioned accidentally purchasing the packs on a secondary account, and were asking support to transfer the contents to your primary account instead.

    Unfortunately, this is not possible. We cannot transfer your content from one account to another. This is not a bug, but simply not something we support.

    Do feel free to leave feedback on any prior advisor chats from your case history page here. 

NotSwooosh's avatar
NotSwooosh
2 years ago

Thats really unfortunate as I was promised that they would fix it and I hoped that they would have been transfered over. Is there any option to even have my most important skin transfered over as I had been told that everything would have been transfered? But either way thank you for clearing this up

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @NotSwooosh,

I can understand you'd just want to get your favorite skins consolidated at least, but unfortunately we cannot transfer any content between separate accounts, sorry.

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