Forum Discussion

2 years ago

APEX computer has been mistakenly blocked. Could you please help to unblock it a

Hello customer service, I am a Chinese APEX player and my account has not used any assistive software or any improper gifts. However, my account was banned today without any email prompts or reasons....

chaojiaotuman

2 years ago

Since I am in China, I am unable to send emails on the official website and therefore cannot contact customer service

EA_Barry
Community Manager
2 years ago
@chaojiaotuman

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/