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BostonGators's avatar
BostonGators
4 years ago

Apex crashes on startup after last update

Hello,

I am using the Xbox Series X.  When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen.   This only started to happen on update 3/29/22.   I have been to Xbox and EA support and have not received any resolution.   Here is everything I have tried;

Uninstall and reinstall 

Deleted and Cleared Cache

Hard reset console 

Reset MAC ALT address

Any advice and solutions would be welcome.  Thanks for any help.

19 Replies

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  • BostonGators's avatar
    BostonGators
    4 years ago

    Oops,  I only have 1 drive attached and nothing is downloading or updating 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @BostonGators 

    Can you try switching to a mobile hotspot to see if that works? This is just as a test and not meant to be permanent.

  • BostonGators's avatar
    BostonGators
    4 years ago

    Hello.  I tried running the xbox via wifi, (it was wired before) and unfortunately I had the same result.   Apex games still closes and dump you back to main xbox screen.   

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @BostonGators 

    Can you try a mobile hotspot instead? I'm trying to bypass your normal connection and see if it works on a different one.

  • BostonGators's avatar
    BostonGators
    4 years ago

    Okay I was able to set up a hotspot with my cell phone and got same problem. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @BostonGators 

    Thanks for trying that. Would you mind performing a console reset to see if that helps?

  • BostonGators's avatar
    BostonGators
    4 years ago

    Performed a console reset and the problem still persists.  Thinking it might have something to do with Video settings.   Once Apex became optimized for X|S is when the problems occurred.   I have a  Xbox Series X - Video is set to 4k, TV: Vizio M60-C3  

  • slynginkane's avatar
    slynginkane
    Seasoned Newcomer
    2 years ago

    Did you guys ever figure it out? I’m also having the same problem. 

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