Forum Discussion

Rising Newcomer

2 days ago

Apex Crashes

My Game Has Been Lagging Tremendously Very Bad do To Yall In Game Event , caused my Game to Lag Out Every game and Freeze. Y'all Sent a Message On Apex April 7th Stating Y'all Fixed the Use . But the...

Community Manager

2 days ago

Hey U1F728,

Is this only happening in certain modes, or does this happen in every mode you've played?

If you haven't seen any improvement since the message you mentioned, you can check out the steps below to try a few things that can contribute to the game crashing.

Power cycle:

Hold your Xbox power button for ~10 seconds until it turns off
Unplug the power cable
Wait ~30 seconds
Plug back in and restart

This can help clear any cached info that may cause or contribute to crashes.

If you have the game installed on an external drive, it can also help to move that back to the default internal drive.

Note that if you're seeing lag or latency affect your games before this, it can also help to check that you've completed all the connection troubleshooting steps here. If you're still seeing laggy servers after that point, please grab us a screenshot of the in-game Performance Display so we can get the server ID and better look into any issues. Thanks!