Forum Discussion

Newcomer

3 days ago

Apex does not acknowledge that the accounts are linked.

Yesterday I couldn't launch Apex Legends because the game says I don't have an EA account linked. It's already linked to my Steam account. I tried unlinking and relinking them, which worked, but Apex...

crashing

launching

EA_Salmon

Community Manager

13 hours ago

Hi Azlant ,

Sorry to hear you’re running into this.

If Apex is still not recognizing the link after you’ve already unlinked and relinked the accounts, the next thing I’d suggest is double-checking that Steam is now connected to the correct EA Account and giving the link a bit of time to refresh fully across the account side. It may also help to sign out fully from both Steam and your EA Account, then sign back in and try again.

You may also want to have a look through these pages, as they cover common linking issues and account connection troubleshooting:
Troubleshoot common EA Account linking issues
Link to an EA Account

If it still isn’t recognized after that, it's best to reach out to EA help so they can take a closer look at the account-linking side. Thanks for taking the time to report it.