Apex Heirloom not Received

@Brofezzor 

I'm wondering why you didn't open the Fight Night Event packs while Gibraltar Heirloom was available through Fight Night Collection Event but if anyone knows what happens if you keep the Event packs and open them after the Event has ended please post.
Check again if you have all 24 Event items and take screenshots.

I think it's a big risk to open the event packs after the event has ended.
It's like testing the game if you'll get it or not while you have already paid 150+ and we have some bugs every season!

I think you should contact EA Support again because no one can add the Heirloom item for you from this forum.
Send them all the screenshots of the 24 Event items maybe add a screenshot of your player name too and tell them that you are missing Gibraltar Heirloom.

That's what i would do and i hope you receive it soon.

Contact EA

Facebook 

Twitter

 @SpyrosFPS 

Thanks for the feedback! 

Yeah the only reason why I opened the packs so late just because I want to open it with the Anniversary Event, but now we know it's a mistake!

I did contact EA Support yesterday and the person said it's already on my inventory whilst I checked and still nothing on my inventory.

I screenshot all the 24 items but I can't compress all of them in the same folder, because they only limit the size of 5MB only for attachments.

But yeah the person told me that they saw it there on my inventory, and I guessed it's bugged. I repaired and also try update the game and nothing happened.

Gotta contact them again today and see what they gonna do.

Extra notes: I opened the Anniversary Event Packs as well together with the Fight Night and I did get 150 Shards heirloom only without the Gibby's one.

Hopefully they able to fix it.

@SpyrosFPS 

Yeah the event still goin on that time, it was 12hours left before it's ended.

I opened the packs around 12:05am Tuesday and the event supposedly end 12hrs after or so.

@SpyrosFPS 

here's the screenshot of all the item that I got and the last picture just showing that the gibby's heirloom still locked :\

@Brofezzor 

It seems to me that heirloom or shards are just an extra free reward if you unlock 24 event items during the event.

The anniversary event was active so of course you were able to collect the "free" reward 150 heirloom shards but it wasn't possible to unlock Gibraltar Heirloom because that event has ended.

I'm surprised they even give event items after the event has ended. I would just give 700 coins refund for each event pack.

If i could i would give the Heirloom to you because you paid for everything. I wish you good luck with ea support.

Apex FAQ

@SpyrosFPS 

Yeah you're solutions probably better, they should have return the coin or maybe just send me the heirloom shards to unlock it cause I have all the 24 items.

It's partly my mistake to open it so late but they also need to understand that there's technical issue or uncomplete information about the event packs.

I will try to contact EA support again tomorrow because one of the advisor I talked to doesn't come any conclusion.

Thanks @SpyrosFPS :D

Hey @Brofezzor 

So you received the heirloom shards right and purchased the Gibby heirloom with it?
Or you haven't purchased the heirloom yet? the screenshot of the heirloom is a bit too small to see.

@Zeelmaekers 

Hey, so I got the heirloom shards from the anniversary completion and No I did not purchase the Gibby heirloom with it.

Cause supposedly I got the Gibby heirloom from the Fight Night Packs.

The screenshot of the heirloom just showing that I didn't purchased it.

This is so frustrating and strange.