Forum Discussion

Rising Newcomer

4 days ago

Solved

Apex legends account error

I wasn't gonna take this to forums, ive had the worst experience in my life trying to receive help from EA ive provided every thing showing the problem i am having and yet im being ran in circles to ...

anticheat

EA_Salmon
4 days ago
Hi wilde1233,

I’m sorry you’ve had to go through so many conversations without getting a clear resolution. I can understand how frustrating that must be.

From what you’ve described, it sounds like you’ve mainly been working with support through Live Chat. If you haven’t already, you can also try submitting the issue through this EA Help webform.

You can also review our Check and appeal EA Account locks, bans, and suspensions guide for more information about account actions and the appeal process.

When you submit it, I’d recommend mentioning that your Penalty History shows no active penalty, while Apex is still showing you as banned.

Thanks for taking the time to explain everything in detail. I hope this gives you another way to get the issue reviewed.

EA_Salmon

Community Manager

4 days ago

Hi wilde1233,

I’m sorry you’ve had to go through so many conversations without getting a clear resolution. I can understand how frustrating that must be.

From what you’ve described, it sounds like you’ve mainly been working with support through Live Chat. If you haven’t already, you can also try submitting the issue through this EA Help webform.

You can also review our Check and appeal EA Account locks, bans, and suspensions guide for more information about account actions and the appeal process.

When you submit it, I’d recommend mentioning that your Penalty History shows no active penalty, while Apex is still showing you as banned.

Thanks for taking the time to explain everything in detail. I hope this gives you another way to get the issue reviewed.