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Anonymous's avatar
Anonymous
5 years ago
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Apex Legends Genesis Stuck On Loading Screen (Worked fine before update).

Apex Legends genesis stuck on loading screen in a repeating loop. Like the Apex Predator icon just loads over and over.

  • AMD Ryzen 5 3600X 6-Core Processor                3.80 GHz
    3200 DDR4 32GB
    Inland SSD NVMe (OS, Game installed on this drive).
    Windows 10 Pro 64 bit OS build 19043.1052 Windows Feature Experience Pack 120.2212.2020.0
    GTX 1070 EVGA SC 8GB (471.11 driver).
    Motherboard ASUS B450 Strix Gaming-F

No errors in event viewer for the issue. I've closed Apex Legends from the task bar to try 3 times to get the game to load.

Will update this as I go along trying different possibilities.


This Fixed My Issue: Clear cache to fix problems with your games 

I only did the following below. Hope this helps someone.

ORIGIN - WINDOWS

  1. If Origin is running, close it by clicking Origin in the menu bar then Exit.
    • Double-check that Origin is fully closed. If it isn’t, you won’t be able to complete all the steps.
    • To double-check, open Task Manager and go to Processes. Make sure that Origin.exe and OriginWebHelperService.exe aren’t there. If they are, end the tasks to close them.
  2. Hold the Windows key + R.
  3. In the command box that opens, type %ProgramData%/Origin then click OK.
    Command box with text inside.
  4. Delete all the files and folders inside it except for LocalContent. Do not delete this folder.

    Origin folder with LocalContent folder highlighted. Do not delete this folder.

    • If you’re on Windows XP, you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\

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  • Shuneev's avatar
    Shuneev
    5 years ago

    Same issue - cannot even attempt this fix since I use steam instead of origin. Any updates?

  • Phorkimus's avatar
    Phorkimus
    5 years ago

    I have tried both Origin and Steam clients with the same result. 

    The only thing that worked for me was creating a new account.  I have no skins no achievements or anything of the sort but at least I can play.  

    What REALLY pisses me off is that Respawn/EA aren't even acknowledging this problem. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey folks, for those still running into this issue, have you just left the game on the loading screen or are you forcing it to quit?

    You may need to leave it running a few minutes longer than usual, but it should eventually load or potentially return a code: pin error if left on the loading screen.

    Once you get that error, attempting to log in again afterwards should do the trick as we're generally just seeing this pop up for the first (or first few) login attempts.

    Thanks for the additional reports in the meantime.

  • pugmahon22's avatar
    pugmahon22
    5 years ago
    @EA_Mako I leave it on the loading screen until eventually the program completely freezes and stays that way indefinitely (over 20 min). Have not been able to get to the character main menu since update launch.
  • Phorkimus's avatar
    Phorkimus
    5 years ago

    While you can play after this error.  Your CPU is always pegged at 100%.  I do NOT recommend playing under those conditions. 

  • dzajroo's avatar
    dzajroo
    5 years ago

    Litrally every single time you launch the game, you have to wait 5-6 minutes just to get "error - pin" and they you can login right away.

    Also, when you Exit the game, it just freeze (this is every single time) and only way is to force close via task manager. 

    Very Frustraing, every update there are technical issues sice release date, I wonder if there is any internal testing for these updates....

  • trafitemoneysho's avatar
    trafitemoneysho
    5 years ago

    I also have this issue however I'm on steam. I have tired absolutely everything. reinstall game, check local files, run game under different admin, clear my dns, disconnect internet while stuck in loading screen, clear cash on steam. I'm going to * snap here soon and then I'll push to get all the money I put into this * * back.... EA please fix your * because its not on my end........

  • Leizureman's avatar
    Leizureman
    5 years ago
    @EA_Mako however the problem persists today! I got it to work eventually yesterday, by letting it time out. then when returning to lobby after a game it crashed again. But after another try it worked.

    This is pretty effective at making me not play the game
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey folks, 

    I see a few of you have taken some steps to repair the game installation in Origin and verify the file integrity in Steam. If you haven't already tried that, it will be the best place to start.

    We're still checking into these reports, but in the meantime can you try:

    Please attach a DxDiag file if you're still running into the same issue afterwards, thanks for the information all.

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