Apex Legends Progress Lost After Linking Steam to Existing EA Account

Hi everyone,

I’m having a serious issue with my Apex Legends progress and I’m hoping someone from EA Help or the community can help me figure out what happened.

I originally played Apex Legends on PlayStation 4, where I had an account around level 300. I had a lot of progress, unlocked items, cosmetics, and other content on that account.

My PlayStation Apex account was already connected to an EA account.

Here’s exactly what happened:

I logged into my existing EA account, which was already linked to my PlayStation account.

I then connected my Steam account to that same EA account.

After connecting Steam, I launched Apex Legends through Steam expecting my existing PlayStation progress to appear.

Instead, Steam showed me a completely fresh Apex account at around level 8. None of my previous progress, unlocks, cosmetics, or other items were there.

I initially thought this might only be an issue with Steam, so I went back to my PlayStation 4 and launched Apex Legends to check whether my original progress was still there.

Unfortunately, my progress is now missing on PlayStation as well. It shows the same fresh account/progress that I’m seeing on Steam.

This is especially concerning because my original PlayStation account had a significant amount of progress, and it was already linked to the EA account before I connected Steam.

I have not intentionally created a new Apex account or started over. I’m trying to understand whether my original progress has somehow been disconnected, associated with a different EA account, or if something went wrong during the account-linking/cross-progression process.

Could an EA Help representative or someone knowledgeable about Apex account linking please help me figure out what happened and whether my original PlayStation progress can be recovered?

I can provide any account information, screenshots, or other details needed to verify ownership and investigate the issue.

Thanks in advance for any help.