Error code : 10901

Hey there, 

Please note that we're unable to review account bans here at the EA Forums. You can submit an appeal with the Terms of Service team. For detailed instructions on how to contact them, please visit: Get information about EA Account locks, bans, and suspensions

Hi, do you got it resolved? Same thing happened to me today. After over 1000 hours of BF2042 with a normal K/D my account was banned. All i see is EA has a bad policy with forwarding cases from other platforms than the one with the ban. 1. They not answering 2. The whole system looks like automated without response or a direct answer why 3. Instead they sending a automated email with a lot of could be reasons for the ban (and never cheated in my life on a online game). 4. Every good online company will forward requests from other platforms/social media to the responsible department but it looks EA has never made guidelines/policies for this and does not care about the customers means the Moderation Policy Managers and the connected departments suck. 

have they sorted this out? I have given as much evidence as possible, how I play through my streaming clips etc, still disappointing, they banned players with KD below 1 without any reason smh

got the same ban on battlefront 2 just after buying it on steam i asked support about it they said nt i havent even played onlin yet it just makes me mad

JB0MB911​ If you believe your account has been incorrectly banned, please send a dispute to the Terms of Service team: Get information about EA Account locks, bans, and suspensions

Whats the point.  No one answers. Good job EA. Great way to make people not want to but your new upcoming battlefield.  I didn't even play the **bleep** game and I got banned, yet no response or solution with multiple disputes.  

Hey there, how long have you been waiting for a reply? I believe you can find the answers you're looking for in the article I shared in my previous reply:

If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision. To appeal, contact us, fill out, and submit the web form. 

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

I hope this helps.

hey i just got banned with the same code idk why i also haven't been on for the past 3 days so there's no way i broke any rules and when i check my history there is nothing about the ban????

hello so i just looked and there still isnt any replies so idk what to do the ban isnt there in my violations but i cant get in my account when i load it up it says im still banned

Hey there, if there's nothing on your ban history, but you get a message saying you've been banned when entering your game, please submit an appeal to the Terms of Service team so they can review that. If you can't submit an appeal through the website, please reach out to EA Help.