Forum Discussion

New Rookie

3 days ago

Apex lost heirloom

I first started playing apex on psn in 2019 on this account i was lucky enough to be able to unbox heirloom shards by sheer luck. ive now moved to pc but when i load onto apex on pc (through the ea a...

Community Manager

3 days ago

Smellbag0_0
You were not playing without an EA account, you're making exactly the point in this case actually.

as you know w playstation account can only be linked to one ea account in its lifetime

This is inaccurate and may be what's causing some confusion. You could only have one PlayStation account attached to an EA account (not the other way around), but it's always been possible to unlink that and link it to a different EA account, provided that new EA account had never been linked to a PlayStation account before. Here are the current guidelines, which have relaxed that restriction a bit more.

What has happened here is that your PlayStation was linked to one EA account when you were originally playing back in 2019, however it was later linked to this EA account instead - which was created in 2023, from what you mentioned. This EA account never had a different PlayStation account linked before the one connected now, which is why that was possible at the time.

Since you were playing Apex on PlayStation in 2019, you're absolutely right that you were connected to an EA account - it just wasn't this one. If that's the same PlayStation account, that means it was was unlinked from one EA account and linked to this one instead once this account was created.

Smellbag0_0

New Rookie

2 days ago

if i make a new ea account and link it to playstation is it possible to fix?

EA_Mako
Community Manager
2 days ago
Smellbag0_0
No, unfortunately making a new EA account would not fix this. That would simply let you access the content on that new EA account (which would be nothing, since it's a new account) with the current PlayStation account.

The only way to try recovering that progress would be to find whichever EA account was used back in 2019 - 2023, before this one was created. You'd need to try logging in with any old emails that may have been used to see if you have an account, check your inbox for any other email verifications or anything else you can think of to track down an email you had used in the past.

Our support would be able to help verify and update once you have an email that's used for an EA account, but they wouldn't have any way to know what email was used for a completely different account back then I'm afraid.
- Smellbag0_0
  New Rookie
  2 days ago
  i just logged into apex on ps4 and the account has all of my cosmetics. which is not the same when i try to login on pc. i get that this apex account may have a different ea account however my psn is currently linked to my current ea account that was created in 2023. If this is the case how am i able to log into apex using the old ea account on playstation but the psn is now linked to a seperate ea account?
  - EA_Mako
    Community Manager
    2 days ago
    Smellbag0_0
    Sounds like you have two different PSN accounts attached to two different EA accounts, if that's the case. This EA account has not accessed Apex from PlayStation at all still, so if you just logged in to check, that's being done through a different EA account.
    
    If you head to your account connections page here, you'll be able to see which PSN account is linked to the EA account you're posting with now. Once you have that info, try using a separate incognito/private browser window and head back to https://help.ea.com/en/
    
    Once you're on this screen, use the PSN login instead of signing in manually. If you log in with the PSN information for whichever PlayStation account you're seeing that progress on currently, that should log you into whichever EA account is connected.
    
    That should let you see the two different accounts from that point, so if you still have access to whichever email's being used for that particular EA account, you can simply sign into that one on PC to see your PlayStation progress.
    
    If it's not an email you recognize once you're signed in, our support would need to verify more account information to help get that updated.