Hello,
recently i have tried to log into my psn apex account on pc through the ea launcher.
however there seems to be an issue with my progress, its a long story so ill break down as concise as i can. Recently i got a hold of an old apex account i played on from 2019 to around 2021 and i wanted to use it on pc as this account had an heirloom which is very rare. Now when i got back into the old account i realised the old account was tied to my mothers email since at the time i first played apex i wouldve been too young to have my own email. Due to the fact im older now and have emails of my own i wanted to change the email attatched to this ea account from my mothers to my own. once i did that i tried to log into apex through the ea app on pc upon entering apex i realised the account was the ssme level had the same name but i didnt have my heirloom or any of my cosmetics. So i had a look at the account and heres were things get weird.
I contacted ea support multiple times over 2 weeks each agent told me that i must be using the wrong account as the account i was refering to was created in 2023 when ive been playing apex since 2019.So I went through every old email i had and family members emails but no other email had any progress on it. So i thought the account email was lost to time and i couldnt find it. This was until i logged back into the account(the 2023 one which used to have my mothers email) and realised that i had a badge in apex from season 4 of apex. Season 4 was in 2020 and this is on this account even though it says it was made in 2023.
What I believe happened: I think when i changed the email (attatched to the ea account that had my heirloom) the email i changed to must have had some form of progress somehwere(which i was unaware of) this resulted in the accounts merging without my knowledge and messed up my items/ inventory. Like i said before the account level is the exact same as it was on ps4 but im missing cosmetics and an heirloom.
I can provide images to prove that i played apex in 2019 through psn throphies i can also send a screenshot of the badge i earned in season 4.
All i want from this is my heirloom back. Could i get it back via reincursement of the heirloom itself or the shards used to craft it because of the fact that when changing the email attached to the account i had no inclination that this merge could or was going to happen ie: no warning, no notification and no email that accounts had been merged.
thanks in advance!
