For some reason apex won't let me play with my friends. First of all when I go into a lobby with my friends I always tet left behind in the lobby while their already in a match. It only says party member preprocessing. When i play solo, being stuck on the party member preprocessing also happens. I've tried to go back and forth into the menu but it didn't change. Sometimes the menu also says "can't connect to playstation and ea servers" despite having a good connection. I've restarted the game, the console itself, the router and it's still the same. Thus has been going on for a few days now and it's keeping me from playing apex properly. im playing on ps4 btw. (edit)It's working now but it just got randomly fixed. I don't know if it was an apex issue or just my internet or my console.

@ThunderKiller815 I am also facing the same issue.

@ThunderKiller815 I’ve been having kind of the same issues as you, whenever I play with a friend, we both get code net and code over, game freezes, and none of our kills save from the game, happens every single game, we got in to the same game to test it out and it still happened. Currently re installing the game and resetting my router. So stressful, only been a issue since the last update

Hi there, @ThunderKiller815 Thanks for reaching out to us about this. We'll go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello, so my game was working randomly the day after i posted this question and now I'm having the same problems again. I tried what you said it it still didn't work. It was also working earlier but it did it again. Sometimes it works but sometimes it doesn't.

Hello, @ThunderKiller815 Thanks for the update. I'd like you to load into the network settings screen on your console and let me know what it says for the NAT type. Also, you could try using alternate DNS settings with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Apex not working properly | EA Forums

36 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @ThunderKiller815

Thanks for reaching out to us about this. We'll go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
ThunderKiller81
4 years ago
Hello, so my game was working randomly the day after i posted this question and now I'm having the same problems again. I tried what you said it it still didn't work. It was also working earlier but it did it again. Sometimes it works but sometimes it doesn't.
EA_Aljo
Community Manager
4 years ago
Hello, @ThunderKiller815

Thanks for the update. I'd like you to load into the network settings screen on your console and let me know what it says for the NAT type. Also, you could try using alternate DNS settings with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
ThunderKiller81
4 years ago
It says it's on NAT type 2 and my dns server already is the google one
EA_Aljo
Community Manager
4 years ago
@ThunderKiller815

Thank you. Next, try rebuilding your database with the steps here and restore your licenses with these instructions.
ThunderKiller81
4 years ago
@EA_Aljo I did that today but it still wasn't fixed.
EA_Aljo
Community Manager
4 years ago
@ThunderKiller815

Thanks for getting back to me. Try deleting the personal saved data for Apex. To do that, on your PS4, go to Settings/Storage/System storage/Saved Data. Locate Apex Legends and delete the saved data. Let me know if that makes a difference or not.
ThunderKiller81
4 years ago
Hi again, @EA_Aljo just asking this before i do that, that won't affect any of my progress in apex right? thank you
EA_Aljo
Community Manager
4 years ago
@ThunderKiller815

It won't affect your Apex progress as that is saved on our servers and not locally.
ThunderKiller81
4 years ago
thanks