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Mystic_Zoldyk's avatar
Mystic_Zoldyk
6 years ago
Solved

apex

Can anyone in the support team please help. My account got banned for no reason and I never cheated or exploited too. if this has something to do with another issue i have which is "This account is being used on another device" issue please do something about it 

  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Hey @Mystic_Zoldyk you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

     

     

10 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Mystic_Zoldyk you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

     

     

  • Mystic_Zoldyk's avatar
    Mystic_Zoldyk
    6 years ago

    @EA_Darko Please recover it, I've spent a lot of time on my account and apex is one of my favorite games. I've contacted EA Help and i just wanted to know on when's the estimated time that this issue will be resolved

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Mystic_Zoldyk you will need to wait for the team to respond.

    The best thing to do is to be patient and keep an eye on your email.

    Darko

  • JDMLY1919's avatar
    JDMLY1919
    6 years ago

    Same here dude, I already filled 6 cases and the result is the same, it is like I am running in circle with this issue, my account has been ban for almost 3 months. Same email respond no chat support rep. to talk to. I am losing hope with my case, the only thing I ask is my account would be recover or not or if I can still play Apex legends? but same response file for case and blah blah. Now I know what people complain about EA is because of this non-value you get from the admin. A simple yes or no would be enough so I would not hope for something. 

  • promodate's avatar
    promodate
    5 years ago

    Hey @JDMLY1919, I'm sorry to hear that you got banned. Best thing you can do now is contact TOS Team (Terms of service Team) in order to resolve an issue. I suggest you to follow steps bellow in order to contact support team, from there they will help you redirect and open a dispute about your ban.

    1. Go to the EA Help web page (https://help.ea.com/en/contact-us/)

    2. Choose a game you want to ask questions about (in your case it would be Apex Legends)

    3. Choose a platform are you playing on

    4. Click on "Tehnical Support" under first topic

    5. Then click on "Conectivity"

    6. You can pick any of the listed support contact options. Please note that if you are sending an email, it has to be in great detail due to waiting time to speed up the process if possible.

    Good luck and hope you will resolve an issue as soon as possible! Please let me know if there's anything I can help you with!

  • gebimu's avatar
    gebimu
    5 years ago

    After entering the website, my interface is blank. Is there a solution

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, I'm going to lock this thread as it is quite old.

    If having an issue then please create a new thread with as much information as possible.

    Darko