banned and can't start a case
i got banned for nothing, no cheating, not even received any e-mail regarding the ban, i don't even know why i'm banned. When i want to contact ea it's always '403 forbidden'. I just can't do anythin...
Forum Discussion
EA_David
Community Admin
Community AdminThank you, we're looking into it.
I can't see what's actions are taken on an account but there were recently some suspensions issued for an exploit Drew McCoy mentions here, if that's a potential factor: https://twitter.com/DKo5/status/1186805263971557379?s=19
I think it's my case, but he didn't mention how much time the ban lasts. I didn't though this was considered as a cheat, 'cause almost everyone i played with, was doing it as normal thing. Also there was no warning at all that could warn me about its danger of getting banned, so i'm a little upset about this. I don't find this wrong cause it is probably a glitch, but at least give me the possibility to know that it's a thing i shouldn't do before it's too late.
I think I’m bothered the most by the look of the situation. I can only speak for myself, but I didn’t get any email that would anyhow explain if I got suspended or not. I opened my case yesterday via ea help, and today I cannot access the site ANY POSSIBLE WAY. I can browse ANY ea related site but support? No. Not logged in or logged out, no matter the browser, device. Anything.
- EA_David
@Lunangine The timing isn't great alright, but these appear to be unrelated to each other.
For the support site issue, I'd like to check with anyone who's comfortable with using a command prompt in Windows, can you ping help.ea.com and then send me a DM with the response info you get (or just the first line really, it'll likely count 4 lost packets)?@NoobNoSkill If that's what the mail says, that's a possibility, but you may be able to appeal.
Thanks.- @EA_David I did this and got 0 % loss, but still I get 403 Forbidden when going to help.ea.com
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