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Lakabodln's avatar
Lakabodln
6 years ago
Solved

Banned, doesen’t get my mail

Hi! For 5 days Ago I got banned after some weird things happening to my account while I was asleep. I woke up the next day to origin beeing online on a different computer, and finding my rp for ranke...
  • Lakabodln's avatar
    Lakabodln
    6 years ago
    @EA_Aljo was my bad again on the live support, thought I wasn’t allowed to pick any other option then banned or suspended since my origin got shut down, but after a few tries I managed to pick ghe hacked topic and got in touch with some really good help!

    @RNP_Mike after I talked to the live chat for 15 mins my account was back on. He helped my out securing my account and as soon as everything was dond he got both my origin and apex account unlocked!
RNP_Mike's avatar
RNP_Mike
6 years ago

Hello @EA_Aljo 

I have all the cases on waiting on player and no one has reached out and contacted me or anything so I don't really know what to do from here can you give me a number or something to call because when i search for a live chat or a number nothing comes up. This emailing is really getting tiring bc 3 cases in a row i wait 72 hrs get the waiting for player and nothing, no emails nothing in the case and when i hit resume in the cases i throws me out to making a new case ask for contact info, username, email, etc. This is 9 days now plus i understood if it only impacted one game but I cant play anything basically all my games are from ea. 

Please help me in what steps i should take next! 

Thanks 

-Mike 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@RNP_Mike 

This is something that can't be handled through email. You need to open a case and choose the option for either a callback or live chat. Try using a Chrome browser in incognito mode if you're having trouble with our site.

  • RNP_Mike's avatar
    RNP_Mike
    6 years ago

    @EA_Aljo  thanks a lot got in contact with live chat today and put 2 step on my account this will keep the hackers out thanks again! Hope to see the people that helped me in games (Apex, TF2) 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @RNP_Mike 

      Great! Glad to hear you got this taken care of. If you have any other issues, please let us know. Have fun and stay safe 🙂