Banned, Locked out, Unable to appeal now

Question

*I've waited to write this post until 10+ days after I attempted to submit an appeal case, and have tried to talk to support chat multiple times incase processes are just taking a little longer then usual, but I finally decided to write it.

Hello, I'm tokomaro 😁, I'd like to start this off my prefacing that I've never cheated in Apex Legends before or used any software, devices, or external means to gain a competitive advantage in the game, I play on keyboard and mouse, as I have for over 10 years. I don't use a controller or have any devices for a controller to gain an advantage like a titan or xim, additionally I don't have the ability to just go out and purchse these. I've bought a lot of skins on apex, as well as a full heirloom event. I wouldn't have done this knowing I was cheating and would eventually be banned and lose it all. I also want to make it clear I'm not writing this in an attempt to attack or bash EA or Respawn in anyway, I appreciate and respect all the help I've received, but after 2+ months I just want help.

Now I'd like to hopefully receive some help and potentially find a fix for people in a similar situation as me. I was banned mid-game March 22nd, 2026 for "gameplay enhancement", after researching this ban I found a lot of other people also experienced a similar false ban, while some may have received the ban rightfully, I know me personally, and probably others that have discussed this issue were wrongfully banned. After being banned I would continue to make appeals regarding my ban submitting clips of my gameplay, submitting my account data and match history, showing screenshots from my computer showing devices and anything plugged into my computer, and fully consented to having my PC searched and checked for anything that would offer some advantage in Apex. After the last response on March 29th, 2026 my case was closed on April 5th, 2026. After looking at my account penalty history, the gameplay enhancement ban was gone from my penalty history. I was excited hoping my case was finally reviewed and showed I wasn't cheating and was wrongfully banned.

I went to log into Apex, hoping to receive access back to my account that I've had since 2019, and have spent hundreds of dollars on, except now instead of saying I was banned it said my account was locked. I went through every step to fix a locked account, changing my password, adding a phone number, recovery email, setting up 2FA, everything. Still my account sits in a locked state and I am unable to open a case to appeal my account.

I open support chats and every time I'm sent a link to open a new case, or shown steps to recover a locked account. Every time I attempt to open a new appeal case regarding my ban it never shows in my cases and I never receive a confirmation email, even after 10+ days when the support said I'd receive a response. After opening countless support chats I understand they don't have the permissions or ability to do anything regarding my ban other then offering their support and recommended course of action, so I'm hoping I can receive some sort of information on the forums.

I'm not sure what caused this ban, I don't know if the anti-cheat was updated to target devices such as xims/titans and it flags suspicious thresholds of accuracy or kill counts. I regularly aim train on kovaaks and aimlabs and have placed in the top %'s of most aim scenarios and reached high ranks in aim communities like voltaic. So I'm not sure if that could've played a role in my ban. But overall I didn't have any crazy stats or an insanely high KD, sure I've dropped a couple 20 kill games back to back, but I haven't even hit masters, I don't completely destroy every lobby, and don't think my gameplay is that suspicious.

I also don't know if specific devices can trigger some anti-cheat triggers, but my keyboard is a Wooting 80HE, and my mouse is a Razer Viper V3 Pro

** Please do not just merge this post into another thread like the ban appeal one for it to just collect dust. I'm just hoping to receive any information regarding this issue and appreciate any help or response from the support team.

ea_lunardustcat · Answer

Sorry to hear about your situation. I can see that you’ve already gone through multiple appeals, and that the Terms of Service team decided not to remove the penalty. I’m afraid that if you’re no longer able to submit another appeal, that usually means the team considers the action to have been fully reviewed and the decision to be final.

vkg_kanve · Answer

It’s an undeniable fact that EA does hand out false bans for its games, and there’s no point trying to deny it. Even pro players have suffered from this issue. The only difference is they have special channels to get their bans lifted, while ordinary players are left with no choice but to accept it. Where’s the fairness in that?

My situation is exactly the same as this player’s, and I’ve long lost all hope. All the time, effort and money we’ve poured into these games mean absolutely nothing to you. You can’t even bring yourselves to respect regular players.

What’s more, Apex Legends is still flooded with cheaters to this day, making it far from a fair competitive platform. The problem persists outside matches too. It’s truly beyond disappointing.

midnight9746 · Answer

tokomaro wrote:
I'm hoping I can receive some sort of information on the forums.

tokomaro​ Sorry, but bans cannot be handled on the forums.
Also, the only "information" that can be provided is to contact the EA TOS Team, (which you've already done), and if you are unable to appeal your ban, then that does mean that the ban will be upheld.

tokomaro · Answer

I don't know if its the TOS team or just the normal support team. Everytime I open a support ticket they just tell me they can't do anything and to contact the TOS team, how do I do that?

midnight9746 · Answer

tokomaro wrote:
Everytime I open a support ticket they just tell me they can't do anything

tokomaro​ That sounds like you are contacting the EA Support Team, (which they are right, they cannot do anything about your ban).You'll want to reach out to the EA TOS Team here: