Forum Discussion

RodoMy's avatar
4 years ago
Solved

Banned on both platforms ps4 and pc on 2 different accounts for the same reason.

Hi, First of all I say hello to all of you, i was bullied in one game by my teammates and on the mic they start to harass me all the game and in the end One of them told me that  <> . And my response was that <>, and EA banned me permanently on my pc account from steam and on my account from ps4 by the same reason. I tried to let them know that what they do is wrong and is not fair to ban my both accounts on different platforms but I think they just don’t care.In my opinion they need to focus more on cheaters and not to ban good players. Or if u wan’t to ban for hate speach you can ban them on chat not ban their account’s permanently because we spend money in the game and we are treated like rubish by EA team. Thank you! 

[CM - Edited for profanity]

  • Hey @RodoMy,

    I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums. Thanks!

    I am sorry to hear that you were harassed and bullied here, however. That's definitely not something we tolerate, so if you didn't get a chance to report them in-game, you can also do so here. We do investigate all reports and will take the appropriate action for any violations of our Terms of Service.

    If you disagree with an action that was taken on your own account, you'll need to reach out and appeal this with the Terms of Service team. That's not something we can review or change on the forums.

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @RodoMy,

    I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums. Thanks!

    I am sorry to hear that you were harassed and bullied here, however. That's definitely not something we tolerate, so if you didn't get a chance to report them in-game, you can also do so here. We do investigate all reports and will take the appropriate action for any violations of our Terms of Service.

    If you disagree with an action that was taken on your own account, you'll need to reach out and appeal this with the Terms of Service team. That's not something we can review or change on the forums.

  • @EA_Mako hi, first off all thank you for your response, my problem is that I was banned on steam account in Apex game and from that time i check my ps4 account and I saw that i’m banned on fifa , apex and all ea games. Can you please check for me ? I tried everything, and I consider that is unfair to be ban on different games and different platforms for the same reason just because I’m linked with the same email adress on both platforms. I need a reason why I’m banned on fifa and in apex legends on ps4 and I have different account there. Thank you!
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Sorry @RodoMy, we aren't able to review accounts or make any changes on the forums. You would need to reach out to the Terms of Service team to review any account actions whatsoever, or to an advisor for any other account situations. Thanks!

  • @RodoMy Happend to me too. But ea dont care about racists and bullies in the game. Ea has no moral what so ever. To ban players in multiple games is insane and unfair.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @CronKish3N,

    If an account was banned due to behavior that violates our Rules of Conduct, we wouldn't want that behavior to just continue in another game.

    As the account owner you would be held accountable for that behavior regardless of which game you happened to be playing at the time.

    We certainly do care about racists and bullies and will take the appropriate action when that type of behavior is reported using the proper methods.

    You're welcome to appeal an account action with these steps, however keep in mind insults and derogatory remarks would violate the above Rules of Conduct and that type of behavior will not result in the action being removed.

    This thread is otherwise quite old and will be locked at this point to prevent additional necroposts.