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7zrang's avatar
7zrang
4 years ago
Solved

banned question

这是通知我的账号被封禁的邮件，时间是北京时间4月11日11:29 就在今天晚上我准备进行游戏时，我发现我的游戏段位从白银VI变成了白银I 并且我的传奇英雄多了一个（我的传奇代币从原本的10800变为了600） 可怕的是我在近2天内根本没有进行游戏，直到我登录游戏后，进行游戏匹配时才发现我的账号已被封禁 邮件中说我违反了协议6，但我并不清楚我违反了协议6中的哪一项具体情况 我只...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @7zrang,

    I've removed the screenshots you had attached as they do show your email address.

    Please keep in mind these are public forums, so it's best not to post that type of information here.

    If you were able to create a case with these steps or by reaching out to support either here or through the Twitter or Facebook options listed previously, you would need to wait to hear back from them once they've had a chance to finish reviewing the situation for you.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Thanks for including those screenshots @7zrang.

Are you able to select the option for an account ban or suspension rather than a hacked account?

Alternatively you can also speak with an advisor over Twitter or Facebook instead, and they should be able to take a closer look at the situation to make sure our TOS team can review it for you.

7zrang's avatar
7zrang
4 years ago

thanks!

I wrote an email to [edit: email address removed]

I haven't received any reply so far

I don't know if my email address is correct. If it's not correct, please tell me a correct address.

thank you

[CM - Edited to remove screenshots showing personal info]

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @7zrang,

    I've removed the screenshots you had attached as they do show your email address.

    Please keep in mind these are public forums, so it's best not to post that type of information here.

    If you were able to create a case with these steps or by reaching out to support either here or through the Twitter or Facebook options listed previously, you would need to wait to hear back from them once they've had a chance to finish reviewing the situation for you.