Forum Discussion

chrismarkle8's avatar
chrismarkle8
5 years ago

Cannot play the game on my PC since the update

Hello - I cannot play the game on my PC since the update. I believe this is a common issue, but my PC had no trouble with Apex at all before the update, and now stutters/lags/maxes out my CPU to 100...
EL-Lucky_Loco's avatar
EL-Lucky_Loco
5 years ago

Hey yesterday my game was completely fine, but today, like 15min ago i start having this same issue i can't even play because it is using 100% of my CPU and 99% of my HDD, game is moving in frames when i land. The last time i had this problem was in S5 att 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi all,

    When you have the chance could you share a DxDiag so we can take a look? You can find more information on how to pull one up at the EA Help website.

    Once you have the text file please attach it to this thread. Thanks!

    /Kent

    • chrismarkle8's avatar
      chrismarkle8
      5 years ago

      Hello - 

      Any updates on this issue? I am still unable to play. I have tried running as an administrator and tweaking Apex permissions, but nothing works.

      Thanks.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @chrismarkle8, 


        Thanks for following up. We're currently investigating this issue, but I'm afraid I don't have any updates to share at the moment. 

        We appreciate you bearing with us on this. 

        /Kent