Forum Discussion

zakazoki's avatar
4 years ago
Solved

Cant buy apex coins on steam

Hello, I recently wanted to buy apex coins to be able to buy the ash launch bundle when it comes out, however when i open the apex coins shop in-game every option shows as unavailable and i cant find the option to buy them directly from the steam store either, any help on how i can buy apex coins on steam without redownloading the game on origin?

  • Hi @zakazoki

    Are you currently running a VPN or anything like that? If so, can you try disabling it to see if that helps? 

9 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @zakazoki

    Are you currently running a VPN or anything like that? If so, can you try disabling it to see if that helps? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @AnimeGamer456

    Sometimes this can happen because of the location settings on your account. Can you double-check your EA Account and your Steam account to make sure they're set to the correct region where you live? 

    Let me know if you're still having trouble buying coins after that. Thanks! 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @AnimeGamer456 

    When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They may be able to see what is preventing the purchase from going through. 

    You can find more details on how to set up a case with the team at the EA Help website. You can also speak with them over Twitter or Facebook instead. 

  • I have just bought a 100 euro's worth of apex coins but i have not received them in game, but i have got a confirmation e-mail from steam that it was purschased and the 100 euro got deducted from account. 

    How did this happen and how/ when am i gonna receive the apex coins? 

  • cRn1710's avatar
    cRn1710
    New Adventurer
    2 years ago
    @EA_Kent Hmmmm, I wonder if that problem could be related in ANY WAY with us buying Apex Coins but not receiving them? See all the other posts? Coincidence? Your call!
  • cRn1710's avatar
    cRn1710
    New Adventurer
    2 years ago

    According to support the temporary fix is to launch the game with EA-App and your purchase should be there.

  • 并没有什么用,我昨天在steam购买的20000多金币也没有到账,已经过了24小时,也在EA平台登录过,任然没有收到!

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