Forum Discussion

zakazoki's avatar
zakazoki
4 years ago
Solved

Cant buy apex coins on steam

Hello, I recently wanted to buy apex coins to be able to buy the ash launch bundle when it comes out, however when i open the apex coins shop in-game every option shows as unavailable and i cant find...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @zakazoki, 

    Are you currently running a VPN or anything like that? If so, can you try disabling it to see if that helps? 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

@AnimeGamer456 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They may be able to see what is preventing the purchase from going through. 

You can find more details on how to set up a case with the team at the EA Help website. You can also speak with them over Twitter or Facebook instead. 

cRn1710's avatar
cRn1710
3 years ago
@EA_Kent Hmmmm, I wonder if that problem could be related in ANY WAY with us buying Apex Coins but not receiving them? See all the other posts? Coincidence? Your call!
  • cRn1710's avatar
    cRn1710
    3 years ago

    According to support the temporary fix is to launch the game with EA-App and your purchase should be there.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,986 PostsLatest Activity: 2 days ago