Forum Discussion

6 years ago

Solved

Client's game account has been banned: Banned for no reason

Game: Apex Legends Platform:PC My EA ID: TomTheDemonShark My friends EA ID: Poseid0n98 and ApexTheoretics (I only played with ApexTheoretics for 1 game on the 6th of December) Legend I was playin...

Zeelmaekers
6 years ago
Hey @TomTheDemonShark
What you are doing now is right.
You contacted the Terms of Service team and they will review the case.
They will try to reply within 5 business days, this could be in some cases for more than 5 days.

If you think someone has access to your account as there is an unknown device in your trusted list.
I recommend you to secure your account with the link I leave below.
EA Help - What to do if your EA Account has been hacked

If you want more account security tips, you can find those here.
EA - Help - Manage your account security
If you want some more guidance and to make sure your account secure, you can also contact the support team.
They can look deeper into this and also help with the trusted device issue.
Click here to contact the EA support team
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in

Zeelmaekers

Hero+

6 years ago

Hey @TomTheDemonShark

What you are doing now is right.
You contacted the Terms of Service team and they will review the case.

They will try to reply within 5 business days, this could be in some cases for more than 5 days.

If you think someone has access to your account as there is an unknown device in your trusted list.

I recommend you to secure your account with the link I leave below.

EA Help - What to do if your EA Account has been hacked

If you want more account security tips, you can find those here.

EA - Help - Manage your account security

If you want some more guidance and to make sure your account secure, you can also contact the support team.
They can look deeper into this and also help with the trusted device issue.
Click here to contact the EA support team

Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in

TomTheDemonShar
6 years ago
Hi @Zeelmaekers
It's been a couple months now since I put up this thread. On 21-12-2019 I recieved an E-mail from Customer Experience from EA and they said:
Thanks for waiting while we investigate your query about Apex Legends.

After we review your case, we will update you as soon as possible.
They have not send anything since. What should I do? I'm planning on sending another ticket tomorrow to maybe get the investigation going again.

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