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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
7 years ago

Community Crashing Troubleshooting Guide

Hello Legends, We're all extremely excited to hop into Apex Legends, but we know there are some players out there experiencing crashing woes. While you might not always see an immediate response fr...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
7 years ago

Hey Legends,

I combed through this discussion and found what has been helping others avoid crashes. Some of the things mentioned below either fixed the crashing for those reporting it or drastically reduced the amount of times they occurred. If you're willing to give these a look and report back with your results we would greatly appreciate it. 

One consistent setting that seemed to work for most players was to cap the FPS at 60. We previously set it at 75 in the guide, but it looks like those that had 75 still experienced crashes until they set it to 60. Disabling Volumetric Lighting also seemed to work very well.

Nvidia DXGI Error Discussion: 

https://www.reddit.com/r/apexlegends/comments/axratq/nvidia_driver_41935_for_apex_legends_fixes_dxgi/ 

  • Cap FPS to 60 or 70 (Put "+fps_max 60" in the advanced option in the game properties inside the origin launcher)
  • Disable full screen optimization
    • Right-click the Apex Legends icon.
    • Click on Properties.
    • Click on the Compatibility tab.
    • Check “Disable Full Screen Optimizations”
    • Click OK.
  • Lower Monitor Refresh Rate to 60
    • Open Settings.
    • Click on System.
    • Click on Display.
    • Click the Display adapter properties link at the bottom
    • Click the Monitor tab.
  • Set Easy Anti-Cheat Priority to Low
    • When you launch the game ALT-TAB out. 
    • CTRL-ALT-DELETE so you pull up Task Manager
    • Go to the Details tab
    • Find Easy Anti-Cheat>Right-Click and set priority to low
  • In-Game Settings
    • Lower Texture Streaming Budget to Low or NONE
    • Lower Ambient Occlusion
    • Disable Anti-Aliasing
    • Disable Volumetric Lighting
    • Lower Spot Shadow Detail
  • Disable V-Sync
  • Disable Origin In-Game, GeForce Experience, and Discord overlays
  • Uninstall Nvidia Shadowplay
  • Change from Take No Action to Restart The Service (Some users might have it already set to Restart The Service so it’s worth checking). https://www.reddit.com/r/apexlegends/comments/arbqhw/apex_legends_crash_fix_try_this/

AMD FX Users (https://answers.ea.com/t5/Technical-Issues/AMD-Server-timeout-amp-crash-fix-fx-series/m-p/7534180#M22660)

  1. Open Apex Legends
  2. Open Windows services by searching "services" using the windows home button
  3. Stop Windows audio endpoint builder (its near the bottom)
  4. Start Windows audio (its right above audio endpoint builder)
vAtssssss's avatar
vAtssssss
7 years ago
Hey , will the problem ever be completely fixed so we don't have to cap our fps ? I have to play on 75fps even though I got a 144hz monitor , feels like trash .
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    7 years ago
    @vAtssssss wrote:
    Hey , will the problem ever be completely fixed so we don't have to cap our fps ? I have to play on 75fps even though I got a 144hz monitor , feels like trash .

    We're working on it and thank you for hanging in there with us, seriously. This stuff can be annoying to troubleshoot and all the help we've been getting from the Legends in here has been amazing. The messaging below was from the 2.26 check in. We are also working with AMD too.

    CRASHING ON PC

    This week we’ve been working directly with nVidia to investigate PC crashing as well as parsing through reports from our customer service folks. These reports are aggregated from hundreds of posts with breakdowns of what hardware is being affected. We have to account for thousands of different hardware configurations and settings so reproducing many crashes, applying, and testing the fixes will take time. We know this is very frustrating for many of you that are trying to play.

    Reminder that we do have a troubleshooting guide on the forums with things to try in the meantime using the link below. Also, we recommend you turn off overclocking on your CPU and GPU as we’re seeing reports of peoples games becoming much more stable as a result.

    https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308

     

    Source: https://www.reddit.com/r/apexlegends/comments/av86d6/respawn_check_in_2262019/ 

  • vAtssssss's avatar
    vAtssssss
    7 years ago
    Thanks for keeping the communication with the community it gives us hope it will get fixed , wasn't able to play at all but added fps_max 75 like 4 days ago and was able to play for hours each day without crashes , I love the game and I am having lots of fun and hope you will fix it so I can uncap my fps !
    Thanks and good luck :D

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