Completed Supersonic Event paid in full but Death Duet Universal Melee was never unlocked after 100 percent collection completion Apex Coins were deducted EA Support confirmed this may be a system error but no fix refund or compensation has been provided
Following up since there has been no response yet. This issue involves a completed paid collection event and a missing heirloom reward. EA Support has already acknowledged this may be a system error. I would really appreciate an update or confirmation that this is being actively investigated.
Just to clarify, I completed every step and paid in full. This is not user error. EA Support confirmed this is a system error. I hope this post reaches someone who can actually resolve it. Any updates from others who faced the same issue would be appreciated.
I am posting because this is not a small bug. During the Supersonic Event I purchased two 11500 Apex Coin bundles and fully completed the entire collection required to unlock the Death Duet Universal Melee. When I opened the final event pack at the exact moment the heirloom should have unlocked, an error occurred.
Result: Coins were deducted. The event shows 100% completion. Death Duet Universal Melee was NOT granted. Nothing unlocked. No delay. No compensation.
I am a student and this event required a large amount of money that I saved over a long period of time. Losing the main reward due to an error is extremely frustrating and unacceptable.
I contacted EA Support. They acknowledged this may be a system error and said the issue was forwarded internally. So far, there has been no fix, no heirloom shards, and no refund.
I am not asking for extra compensation. I only want what was promised for completing the event.
If this can happen in a paid collection event it seriously damages player trust. If anyone else experienced missing rewards during the Supersonic Event, please reply or upvote so this issue can receive proper visibility.
Community Manager
