Forum Discussion

FeelSexy's avatar
FeelSexy
Newcomer
4 months ago

Constant BSOD/whole pc freezing

BSOD hints at a driver issue(eac? it did pop up a few times but eac wasn't consistently listed. I believe it could be how it's interacting w the other drivers). Updated every driver(+ ddu) I can think of, including windows version, bios, and visual c++ redist.

CPU: AMD Ryzen 7 6800H GPU: RTX 3060

definitely not a hardware/ram/load issue. No issues with normal usage, or even compiling/running heavy c++ applications. Probably not temperature too - ran on similar temperatures for at least months and never had issues. never had frame drops or stutters from thermal throttling.

minidumps from bsods point towards r5apex_dx12.exe or easyanticheat_eos.sys(iirc). has anyone faced this issue or is currently facing this issue?

going to run a network reset and chkdsk next to see if that helps.

edit: yea that didn't work, I'm stumped.

perhaps I shld also mention that I've also reinstalled eac using their setup exe with the product id from settings.json

 

attached the 3 most recent(yes there are many more) minidumps from bsod. couldnt find anything about pc freezing.

 

https://limewire.com/d/78ad8803-4d30-4583-bd36-b6685aa94f3f#FBmhUQwniyCaeiP6H57BJwZawktaF6gj8fRIQWP-_Jk

anticheat
crashing
freezing
pc

1 Reply

  • Midnight9746's avatar
    Midnight9746
    Hero+
    4 months ago

    FeelSexy  For starters, you can check out this Community Crashing Troubleshooting Guide, but if you are still experiencing the same issue, please send a DxDiag log. (You may also need to update Windows, system drivers, etc., as well as repair your system's files).

    To repair your system's files:

    1. Open the Command Prompt in administrator mode
    2. Type, "DISM /Online /Cleanup-image /Restorehealth" (without the quotes), and wait for it to finish.
      * Note: "DISM" stands for "Deployment Image Servicing and Management tool". It often repairs Microsoft related files, such as issues with Window apps. (Some problems with the next file checker can only be fixed after running this one first).
    3. Now type, "sfc /scannow" (without the quotes), and wait for it to finish.
      * Note: "sfc" stands for "System File Checker". This one will repair system files, (such as important Windows drivers).
    4.  Lastly, restart your PC.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,720 PostsLatest Activity: 13 minutes ago