Forum Discussion

iFennecfoxx's avatar
iFennecfoxx
6 years ago

Crash to desktop at lobby , can't play after the update

Hello 🙂 Big Problem after the update.  My game starts/launch and in lobby after 1 to 3 seconds closes without error or warning to desktop. Sometimes during those 1 to 3 seconds I notice that the ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @iFennecfoxx. 

Crashes are always pretty frustrating to deal with. Let's see if we can help get this fixed for you here. 

Looking at the DxDiag you sent us I noticed that you have a couple different storage drives in your PC. Do you have Apex Legends installed on a different drive than the Origin client itself? If so, can you try moving the game over to the same drive? I've seen some cases where having the Origin client installed on another drive can cause some weird issues. 

Thanks!

/Kent

  • iFennecfoxx's avatar
    iFennecfoxx
    6 years ago

    @EA_Kent, Hi. Yes, Apex Legens is installed in the same storage as origin. When I reinstalled both programs to see if it solved the problem, I installed it to make sure they were both in the same storage. I put them both on the (C: ).