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Olektho's avatar
2 years ago
Solved

Cross-Progression concern

My cross progression is broken. Yesterday i got the prompt for my cross progression but nothing changed so i looked if my steam account was connected to the same ea account a my ps4 but it wasnt. I unlinked my steam account from my second ea account and linked it to my main ea account, where also my ps4 account is linked to. But now when i load up apex on steam i just get my ps4 account( the accounts didnt merge but they just gave me my ps4 account on my pc), so know im missing all my skins and legends from my pc account where i had 300 hours on. Can someone help?

  • Hey @Olektho,

    Your Steam content is still available on the EA account where it was originally earned, but since you've unlinked the Steam account from that particular EA account, you no longer have access to it.

    Unlinking accounts will cause you to lose progress as different EA accounts cannot be merged together. Cross Progression is to allow you to access the content on a single EA account with the platforms linked to that same account.

    This is why you're seeing the PS4 progress when you log in on Steam. Those are both connected to the EA account where that PS4 progress was earned.

    You can check out our FAQ here for more details on this process: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com) 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Olektho,

    Your Steam content is still available on the EA account where it was originally earned, but since you've unlinked the Steam account from that particular EA account, you no longer have access to it.

    Unlinking accounts will cause you to lose progress as different EA accounts cannot be merged together. Cross Progression is to allow you to access the content on a single EA account with the platforms linked to that same account.

    This is why you're seeing the PS4 progress when you log in on Steam. Those are both connected to the EA account where that PS4 progress was earned.

    You can check out our FAQ here for more details on this process: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com) 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Olektho,

    Different EA accounts cannot be merged together, sorry. There is not a way to bring your progress from multiple EA accounts together.