Forum Discussion

Seasoned Newcomer

1 day ago

Cross progression missing content

I linked my psn account to my ea account earlier today so I could have my apex assests from playstation cross over to PC. When I opened apex on PC I saw that I had gained my old level back but non of...

Seasoned Newcomer

1 day ago

Hey! Yes I understand but as I said I got my account switched from playstation to PC which means I was able to play on my old account but the problem is the skins and coins on the old account is missing

EA_Mako

Community Manager

1 day ago

Yes KingOfWorld_03, that's because it's still on the old account.

It does not transfer just because you've moved your PSN from one EA account to another, it stays on the original EA account.

The EA account you're posting with has never accessed Apex via PlayStation. That means whichever EA account your PSN was linked to previously is the one with that progress.

KingOfWorld_03
Seasoned Newcomer
1 day ago
How am I able to access the EA account that the psn was originally connected to?
- EA_Mako
  Community Manager
  1 day ago
  KingOfWorld_03
  It would be whichever EA account that PSN was unlinked from before getting it linked to the current EA account you're using. I wouldn't be able to see any other accounts or emails you may have used here, so it would just be a matter of going through the linking process again but using the account details for your other account.
  
  If you're not sure what other account or email was used, I'd try logging in with any other emails you've had in the past to see if there's an EA account associated with that email. You will likely need to get back in touch with support at that point to help get the accounts re-linked, as if you had just moved that PSN today there will likely be a cooldown before it can be moved again.