Forum Discussion

stealthpanda222's avatar
11 hours ago

Cross-progression not working.

My pc account is linked to another ea account that wasnt linked to my xbox account. I linked my steam account to the ea account connected to my xbox and when i log into apex legends on steam its my xbox account with nothing at all from my steam account. I have been playing on that steam account since 2020 because the account link was not working at the time and as i tried again today it worked. I unlinked my steam from that old ea account and linked it to the ea account that has my xbox linked and now everything is gone. Ive contacted three different advisors and they cant help at all i dont know what to do.

2 Replies

  • So if relink my steam account to the old ea account via support since i cant relink for 6 months, and link my xbox account to that ea account would i recieve the progression from both or is that the same issue?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey stealthpanda222​,

    Sorry you're running into some trouble getting everything on the same account. Just to clarify however, Cross Progression will allow you to access the content on a single EA account with whichever platforms are connected - it does not allow you to transfer progress from different EA accounts together, however.

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. It sounds like that is what happened with your Steam account.

    Since the progress is stored on the EA account level, unlinking your Steam and connecting it to the EA account with your Xbox just lets you have access to the content you've gotten while playing on Xbox. It would not copy whatever you had on the older EA account, I'm afraid.

    To try and get access back to that progress you previously had on Steam, you'd need to link your Steam back to the EA account it was attached to before this. If you have content from playing on Steam through one EA account and different content from playing on Xbox through another EA account, unfortunately that can't be combined.

    If you are trying to re-link Steam to the original EA account, it may be worth contacting support to see if the original platform can be re-linked. They won't be able to copy or transfer any progress, but if something was unlinked accidentally they can take a look at what options are available to get that reconnected.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 3 hours ago
40,311 Posts