But doesn't it say that I'll receive the Ultimate along with the Premium? It says so in the website itself! I don't even have the option to buy the Premium.
Community Managerttvbhargava
The premium would use Apex Coins, while the Ultimate or Ultimate+ would use real money. If you had the Ultimate and wanted to get the Ultimate+, that would be the upgrade. I don't have all the details, but what you ended up with was just the upgrade after a prior transaction failed to go through.
You can start on this refund page to see if you're able to process that from your end directly. If you run into trouble with that, you'll need to open a case to speak with support again.
Community Manager
